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About the Role

As a leader of the branch team, you will be a role model in providing exceptional customer service while promoting and offering bank products and services. You will lead, manage, and coach your branch team to achieve sales objectives, ensuring the profitability, growth, and successful operation of your branch. This role involves making outside business calls to cultivate new business and supporting initiatives of other bank business partners, ultimately providing and leading a team to deliver superior customer service and a positive banking experience.

Responsibilities

• Builds a motivated and high performing branch team through effective recruitment, training, and development of staff.
• Conducts annual reviews, establishes individual goals, and proposes salary recommendations.
• Responsible for sales coaching of branch staff and participating in sales activities to achieve individual and team goals.
• Provides services to customers, including opening accounts and taking loan applications.
• Refers customer inquiries to appropriate service partners when necessary.
• Maintains integrity and compliance within the branch according to audit and branch operations policies and procedures.
• Represents the bank within the community and plays a leadership role in civic and community organizations.
• Makes decisions on loans and provides customer complaint resolution within established guidelines.
• Performs other duties as assigned.

Requirements

• Travel less than 50%
• Driver's License required
• Reliable transportation required
• NMLS Certification required or ability to obtain upon hire.
• Must be authorized to work for any employer in the U.S.
• Unable to sponsor or assume sponsorship of an employment Visa at this time.

Skills

• Excellent listening and communication skills
• Organizational skills
• Interpersonal skills
• Customer relation skills
• Ability to function in a fast-paced, ever-changing environment
• Leadership management
• Problem solving/decision making skills
• Proficient PC skills in a Windows environment

Work Type

• Full-Time
• Part-Time

Experience Level

• Business development & outside business sales experience preferred

Education Level

• 4 year college degree or equivalent retail, retail banking, or financial services experience

Salary/Compensations

• $62,375.00 - $77,345.91

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Financial and Banking Services: Various banking services benefits and financial planning assistance.
• Paid Sick and Safe Leave

About the Company

• At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
• NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
• NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.