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About the Role

The Banquet Shift Manager is responsible for executing all banquets, meetings, and conferences, as well as food and beverage needs for special events on a shift basis. This role coordinates and supervises banquet functions to ensure client specifications are met and that events run smoothly and efficiently, while overseeing daily operations of banquet staff.

Responsibilities

• Report to work on time, well-groomed in approved attire with badge on the upper left side of the uniform.
• Participate in weekly banquet event meetings.
• Review and understand all function sheets to coordinate scheduled events.
• Assist with training of banquet staff.
• Assist with weekly scheduling and floor plans for all banquet events.
• Provide banquet staff with a copy of each function sheet to enable them to gain a thorough understanding of the client’s expectations prior to the event.
• Keep accurate payroll information of the banquet staff.
• Accurately maintain the gratuity spreadsheet weekly.
• Complete timeworks daily.
• Requisition or obtain equipment and supplies needed for each function.
• Ensure that equipment and supplies correspond to the client’s specifications, where applicable.
• Inspect each function room prior to scheduled event to check whether the room setup, menu and schedule of events conform to the function sheet.
• Greet client prior to the onset of the function and be present throughout its duration to assist in areas where needed.
• Review with the Contact the details of event, such as timeline, guest count and menu.
• Review and update information with Chef on duty.
• Periodically check with client to ensure satisfaction with the function and to respond to any additional request.
• Continually direct and assist banquet staff during the entire event to ensure all details are carried out according to the client’s specifications.
• Prepare, tender and present accurate function bill to the client at the completion of the event and collect payment and necessary signatures.
• Properly and accurately report all in-house function costs to the accounting and audit departments.
• Supervise clean up and breakdown of function after its completion, account for all equipment and supplies, and ensure their return to storage area.
• Adhere to all Purchasing, HR, and TERO compliance regulations.
• Oversee Banquet staff assisting the Beverage department with functions held in the Feature Bar on the casino floor, as needed.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Requirements

• Must demonstrate leadership, fairness and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
• Must be 18 years of age or older upon employment.
• Must possess general knowledge of all phases of full-service dining and food and beverage service procedures.
• Must be able to evaluate statistical reports and other business reports.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Must have the ability to bend, squat and frequently lift twenty-five (25) pounds, occasionally lift up to fifty (50) pounds.
• Must be able to exert well-paced mobility to maneuver between functions occurring simultaneously.
• In the absence of fully qualified candidates, some requirements may be waived.

Skills

• Excellent interpersonal skills
• Excellent customer service skills
• Excellent communication skills
• Excellent coaching skills
• Excellent team building skills
• Excellent problem solving skills
• Computer literacy
• Broad knowledge of all Microsoft office applications
• Knowledge of restaurant automated systems
• Excellent communication skills
• Ability to write routine correspondence
• Ability to speak effectively to the public, employees and customers
• Ability to deal effectively and interact well with customers and employees
• Ability to resolve problems/conflicts in a diplomatic and tactful manner

Location

• Onsite

Work Type

• Full-time

Experience Level

• Minimum two (2) years’ experience in Food & Beverage in a supervisory role
• Previous customer service experience required

Education Level

• High School Diploma or equivalent is required

Salary/Compensations

• $43,344.65
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation