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About the Role
Develop and deliver instructional design and training on Marsh-developed applications in various learning environments. Maintain, source, and prepare training materials for diverse audiences. Provide post-training support to ensure high-quality service. Design effective training programs in collaboration with internal teams and clients, managing budgets and timelines. Coordinate and manage technology projects, including deployment and technical assistance. Assist with client onboarding and training for new agents. Maintain project plans and status reports, attending regular staff and stakeholder meetings.
Responsibilities
- Develop and deliver instructional design and training on Marsh-developed applications in classroom, CBT, and live distance learning environments.
- Maintain, source, and prepare information and materials for distribution to practice groups, functions, teams, and external audiences.
- Ensure post-training support as needed to maintain high-quality service.
- Meet with internal teams and clients to design effective training programs while staying within budget and timelines.
- Manage coordination, deployment, and technical assistance on technology projects.
- Assist in the management of client onboarding and training of new agents.
- Maintain project plans, status reports, and attend staff and stakeholder meetings on a regular basis.
Requirements
- Experience in instructional design, training delivery, or learning and development.
- Strong communication and presentation skills, with the ability to engage effectively with different audiences.
- Good organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Ability to work collaboratively with internal teams, clients, and stakeholders.
- Strong problem-solving skills and a proactive, service-oriented approach.
- Experience supporting technology-based training or system-related learning initiatives.
- Proficiency in MS Office applications and other standard business tools.
- Ability to adapt quickly in a fast-paced environment and support changing business needs.
Skills
- Instructional design
- Training delivery
- Learning and development
- Communication skills
- Presentation skills
- Organizational skills
- Time management skills
- Collaboration
- Problem-solving skills
- Service-oriented approach
- Technology-based training support
- System-related learning initiatives support
- MS Office proficiency
- Standard business tools proficiency
- Adaptability
- Enterprise application training delivery
- Marsh-developed application training delivery
- Classroom learning formats
- Computer-based training (CBT) formats
- Live virtual learning formats
- Client onboarding support
- New user training support
- Training project coordination
- Technical deployment support
- Project documentation maintenance
- Report maintenance
- Meeting records maintenance
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $64,200 to $114,200
Benefits
- Professional development opportunities
- Health and welfare benefits
- Tuition assistance
- Retirement programs
- Employee assistance programs
About the Company
- Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations.
- If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.