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About the Role

This role involves performing essential laboratory functions, including blood draws, specimen processing, and patient instructions for sample collection. You will utilize laboratory information systems (LIS) and ensure accurate record-keeping and inventory management. The position requires adaptability to changing needs and may involve training new staff.

Responsibilities

• Uses appropriate aseptic technique to draw blood cultures.
• Processes Stat specimens according to SMG SOP.
• Prepares collection containers with appropriate preservatives for patients and gives instructions for proper collection of specimens at home (Urine & Stool).
• Properly measures and records a volume for a 24-hr collection.
• Properly collects a COC Urine Drug Screen.
• Properly administers and collects a H. pylori Breath test.
• Properly handles orders on minors.
• Uses the correct procedure for completing paperwork and labeling of specimen for OVH Blood Bank specimens.
• Processes satellite specimens and delivers them to the appropriate department.
• Monitors inventory levels and follows appropriate protocol for replenishing supplies in phlebotomy room and storage area.
• Deletes/cancels orders as necessary with full documentation of reason.
• Ensures proper patient charge deletion according to departmental policy.
• Recalls patients for follow-up procedures or error correction as required.
• Documents callbacks in the lab logbook.
• Utilizes LIS for all applicable functions to perform job duties, including downtime procedures.
• Adapts work schedule to meet emergency staffing needs.
• Properly check-in a patient in a satellite lab, including arriving the patient on the day-list.
• Properly process lab and office collected specimens for transport to the main lab by courier.
• Contact a courier for a Stat pickup in a satellite office.
• Properly perform, log, and enter a result for a Rapid Strep and or Hemoccult test in the LIS.
• Notifies physician of critical (positive) result.
• Trains new staff in proper lab policies and procedures.
• Other job duties as required.

Requirements

• Demonstrates competency in all areas of adult phlebotomy.
• Demonstrates competency in all areas of pediatric phlebotomy.
• Demonstrates competency in all areas of infant phlebotomy.
• Demonstrates competency in performing skin punctures.
• Demonstrates competency in performing bleeding times including entering the result in the LIS and the logbook.
• Includes: Correct Order of Draw for multiple tube collection, using good judgment in evaluating specimens using established protocol, and demonstrating application of an adequate bandage to puncture site with explanation of puncture site care to patient.
• Ability to communicate in English, both orally and in writing required.
• Strong customer service, interpersonal, communication, and team player skills required.
• Ability to work with high degree of accuracy required.

Skills

• Phlebotomy
• Specimen processing
• Patient instructions
• Inventory management
• Record-keeping
• Laboratory Information Systems (LIS)
• Customer service
• Interpersonal communication
• Teamwork
• Accuracy
• Receptionist experience
• Patient scheduling
• Orders management
• Application software for patient scheduling and orders management
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail, label printer)
• Standard Office Technology in a Window based environment

Location

• Satellite locations

Work Type

• Full-time
• Onsite

Experience Level

• 0-1 years experience
• 2-4 years preferred

Education Level

• High School Graduate/GED
• Vocational / Technical School / Diploma Program preferred
• HeartSaver or Basic Life Support (BLS) for Healthcare Providers required

Salary/Compensations

• $17.60 - $21.30 Hourly

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• Physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Serves millions of patients in traditional practices, patients' homes and virtually through VillageMD and its operating companies.
• Innovating value-based care and leveraging integrated applications, population insights and staffing expertise.
• Ensures all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.