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About the Role

The AMI Exception Analyst is responsible for resolving exceptions within the AMI Meter Data Management System, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and a deep understanding of metering infrastructure and data management.

Responsibilities

• Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems.
• Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve system issues.
• Conduct investigation of relevant meter events and alarms, ensuring that meter-related incidents are resolved in a timely and consistent manner.
• Troubleshoot meter data issues utilizing back-office software and systems.
• Analyze and diagnose issues causing exceptions in meter data.
• Perform detailed analysis of exceptions to identify patterns and anomalies.
• Issue field service orders in the CIS system to troubleshoot meters requiring in person visits.
• Generate reports on exception trends and resolution status.
• Provide insights and recommendations for improving data accuracy, process automations, and system performance.
• Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
• Provide support for the maintenance, upgrade, and enhancement of AMI functionality.
• Participate in system testing and validation to ensure data integrity.
• Propose and implement process improvements to reduce the occurrence of exceptions.
• Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Requirements

• Zero to Three (0-3) plus years’ experience in AMI meter applications, data management, or a related role.
• Knowledge of AMI systems and utility metering infrastructure preferred.
• Effective communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Skills

• Analytical skills
• Problem-solving abilities
• Metering infrastructure knowledge
• Data management knowledge

Location

• MA
• CT
• NH

Work Type

• Regular
• Full-time

Experience Level

• 0-3 years

Education Level

• Bachelor’s degree in computer science, Information Technology, or Engineering preferred.

Salary/Compensations

• $77,760.00-$86,400.00

Benefits

• Competitive total rewards program
• Overview of benefits programs available on careers site
• Eligible for a potential incentive

About the Company

• Eversource Energy is a leading energy delivery company.

Equal Opportunity

• Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
• VEVRRA Federal Contractor