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About the Role

The Field Service Technician I is responsible for maintaining and repairing technology equipment and hardware, ATMs, and troubleshooting network and communications equipment for assigned branches.

Responsibilities

• Troubleshoots hardware and software issues and repairs technology equipment such as desktops, laptops and tablets, routers, Triton ATMs, and CCTV security cameras.
• Troubleshoots, maintains, and repairs HP LaserJet printers.
• Performs preventive maintenance on various technology equipment.
• Troubleshoots network outages and cabling issues.
• Trains end users on branch equipment functionality.

Requirements

• 2+ years of technology support experience or equivalent required.
• 3+ years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows operating systems, networking, AV and office technology equipment required.
• Operation of a company vehicle, clean driving record and valid driver’s license required.
• Must be able to achieve relevant technical certifications for the organization’s systems, applications and equipment.

Skills

• Excellent customer service and problem-solving skills
• Ability to work independently while supporting a team environment
• Exceptional verbal communication skills
• Exceptional technical writing skills
• Ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics
• Strong technical troubleshooting skills
• Strong repair skills of Windows operating systems, networking, telecommunications, and banking technology equipment
• Strong attention to detail
• Strong accuracy
• Strong analytical skills
• Proven ability to prioritize workload
• Proven ability to multitask in a high-pressure environment
• Flexibility to provide after hours and weekend support as needed

Location

• Regional travel

Work Type

• Full-Time

Experience Level

• 2+ years of technology support experience
• 3+ years of computer troubleshooting and repair skills

Education Level

• High School Diploma or equivalent
• Associate’s degree preferred

About the Company

• Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.
• We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.
• At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve.
• By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

Equal Opportunity

• Woodforest is an Equal Opportunity Employer, including Disability and Veterans.