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About the Role
The Field Service Technician I is responsible for maintaining and repairing technology equipment and hardware, ATMs, and troubleshooting network and communications equipment for assigned branches.
Responsibilities
- Troubleshoots hardware and software issues and repairs technology equipment such as desktops, laptops and tablets, routers, Triton ATMs, and CCTV security cameras.
- Troubleshoots, maintains, and repairs HP LaserJet printers.
- Performs preventive maintenance on various technology equipment.
- Troubleshoots network outages and cabling issues.
- Trains end users on branch equipment functionality.
Requirements
- 2+ years of technology support experience or equivalent required.
- 3+ years of computer troubleshooting and repair skills with broad knowledge of Microsoft Office, Windows operating systems, networking, AV and office technology equipment required.
- Operation of a company vehicle, clean driving record and valid driver’s license required.
- Must be able to achieve relevant technical certifications for the organization’s systems, applications and equipment.
Skills
- Excellent customer service and problem-solving skills
- Ability to work independently while supporting a team environment
- Exceptional verbal communication skills
- Exceptional technical writing skills
- Ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics
- Strong technical troubleshooting skills
- Strong repair skills of Windows operating systems, networking, telecommunications, and banking technology equipment
- Strong attention to detail
- Strong accuracy
- Strong analytical skills
- Proven ability to prioritize workload
- Proven ability to multitask in a high-pressure environment
- Flexibility to provide after hours and weekend support as needed
Location
- Regional travel
Work Type
- Full-Time
Experience Level
- 2+ years of technology support experience
- 3+ years of computer troubleshooting and repair skills
Education Level
- High School Diploma or equivalent
- Associate’s degree preferred
About the Company
- Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.
- We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.
- At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve.
- By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
Equal Opportunity
- Woodforest is an Equal Opportunity Employer, including Disability and Veterans.