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About the Role

The Night Guest Laundry Attendant (NGLA) is responsible for assisting guests overnight, including check-in and check-out, completing laundry responsibilities, answering phones, and ensuring safety and security procedures are in place.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for guests and associates.
• Assists guests overnight, checking in and out, and collecting payment.
• Processes all laundry in compliance with company standards, including treating stains, washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
• Processes all dishware in compliance with company standards, including washing, drying, and packaging.
• Stocks all housekeeping carts, cart rooms, and laundry rooms with appropriate products to ensure PAR levels are maintained.
• Processes reservations, registrations, payments, and departures.
• Sets up and maintains the grab and go breakfast in accordance with brand standards.
• Conducts periodic daily tours of the property to inspect for cleanliness, collect trash, and address maintenance issues.
• Complies with all company policies and procedures, including reporting safety and security issues, cash handling, and key control.
• Assists with cleaning of hotel areas as assigned by management.
• Maintains overall hotel cleanliness.
• Performs other duties as requested by the management team.

Requirements

• Understand and communicate in English proficiently.
• Operate property management system technology, including shift reports and audit functions.
• Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Perform basic mathematical calculations.
• Apply good judgment at all times.
• Manage problems and address and solve guest-related issues.
• Regularly remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls; detect scent and sounds.
• Frequently bend and position self to access low areas.
• Frequently lift and/or move laundry and dishes up to 25 pounds.
• On occasion push/pull carts weighing up to 50 lbs.
• Occasionally traverse heights and remain stabilized.
• Frequently work in outside weather conditions (depending on hotel).
• Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
• Work in environments with moderate to loud noise levels.
• May be asked to travel to help additional locations within a reasonable geography.

Skills

• Guest service
• Laundry processing
• Dishwashing
• Inventory stocking
• Reservation processing
• Payment processing
• Breakfast setup
• Property inspection
• Safety and security compliance
• Cash handling
• Key control
• Basic cleaning
• English proficiency
• Property management system operation
• Report completion
• Mathematical skills
• Problem-solving
• Judgment

Work Type

• Full-time
• Overnight shift (11:00 PM to 7:00 AM)

Experience Level

• One to three months related experience and/or training

Education Level

• High School Diploma or General Education Degree (GED)

Benefits

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

About the Company

• ESA Management, LLC is an Equal Opportunity Employer.

Equal Opportunity

• It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.