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About the Role

You will play an integral role at the heart of our business, inspiring teams to deliver the Dune experience and exceed customer expectations in service and in-store experience. You will ensure customer service is a priority, teams are happy and motivated, and drive the success of your store.

Responsibilities

• Inspire teams to deliver the Dune experience.
• Exceed customer expectations in service and in-store experience.
• Ensure customer service is a priority.
• Keep teams happy and motivated.
• Drive the success of your store.
• Implement store processes and look for ways to improve them.

Requirements

• Leadership experience where you’ve inspired and motivated a team.
• Confidence, enthusiasm, and positivity.
• Passion for supporting your team in their development.
• Proven ability to drive and deliver KPIs to achieve successful results.
• Excellent attention to detail.
• Experience in implementing store processes whilst looking for ways to improve them.

Skills

• Leadership
• Customer Service
• Team Motivation
• KPI Achievement
• Attention to Detail
• Process Implementation

Location

• Icon, O2 Outlet Store

Work Type

• Full-time

Experience Level

• Management Experience

Benefits

• Friendly and open culture with plenty of opportunity for development.
• Bespoke professional apprenticeship programmes.
• Competitive bonus scheme.
• Seasonal uniform allowance.
• Working with charitable organisations.
• 60% employee discount on Dune products.
• 33 days holiday (inclusive of bank holidays).
• Flexible working options.
• Company pension scheme.
• Life assurance.
• Cycle2work scheme.
• Employee awards.
• Team incentives and socials.
• Continuous professional career development.
• Open-minded company culture.
• Access to employee assistance programme (retailTRUST).
• Wellbeing Allies support.

About the Company

• Making quality shoes is a complex task involving over 120 processes.
• We blend fashion with fit and quality to create a unique feeling.
• Our products are fashion-focused, comfortable, flattering, fit beautifully, of superior quality, and affordable.
• We are a family business with four generations of experience in footwear and accessories.
• We have over a quarter of a century of experience in footwear and accessories.
• Our culture is open and friendly, reflecting our family business nature.
• We are small enough for employees to have a voice and large enough for progression opportunities.
• Our future holds significant opportunity in the UK and globally.
• It's a great time to join Dune.