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About the Role

Act as a reliable first point of contact for customers and prospects, answering general inquiries via email and phone. Resolve everyday customer inquiries efficiently and work closely with the Level 2 team to route more complex questions to the right experts. Capture and share valuable customer feedback to help identify areas for improvement in product and internal processes. Continuously expand financial knowledge through internal training and self-motivated learning.

Responsibilities

Act as a reliable first point of contact for customers and prospects, answering general inquiries via email and phone.
Resolve everyday customer inquiries efficiently and work closely with the Level 2 team to route more complex questions to the right experts.
Capture and share valuable customer feedback to help identify areas for improvement in product and internal processes.
Continuously expand financial knowledge through internal training and self-motivated learning.

Requirements

Completed a commercial apprenticeship, or bring initial practical experience in a customer-facing service role.
Strong affinity for digital products and a basic interest in financial markets.
Passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues.
Reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
Fluent in German and English.

Skills

Customer service
Communication
Problem-solving
Teamwork
Independent work
Adaptability
Financial knowledge
Digital product affinity
German language proficiency
English language proficiency

Location

Munich
Berlin
Vienna
Milan
London
Remote

Work Type

Full-time
Contract

Experience Level

Entry-level
Career changers welcome

Education Level

Commercial apprenticeship

Benefits

Internal training
Individual Education Budget
Opportunity to work from abroad
Attractive compensation package
Company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket’
Complimentary subscription of Scalable Capital's PRIME+ Broker
Flexible and discounted sports activities with Urban Sports Club

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances.
Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans.
Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners.
The company’s offerings are rounded off by attractive interest rates, loans, and private equity.
With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors.
Over one million clients have already entrusted more than €30 billion to the platform.
Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London.
Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.
Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate.