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About the Role

Act as the primary and reliable point of contact for customers and prospects, handling inquiries via email and phone. Work closely with other departments to find quick, comprehensive solutions for complex customer questions. Continuously expand financial knowledge through internal training and self-motivated learning. Leverage customer feedback to identify areas for improvement in product and internal processes. This position is initially fixed-term for two years.

Responsibilities

Act as the primary and reliable point of contact for customers and prospects, handling inquiries via email and phone.
Work closely with other departments to find quick, comprehensive solutions for complex customer questions.
Continuously expand financial knowledge through internal training and self-motivated learning.
Leverage customer feedback to identify areas for improvement in product and internal processes.

Requirements

Hold a degree in Business Administration, Economics, or a related field, or have completed a relevant commercial apprenticeship (ideally in banking).
Bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.
Be highly experienced in supporting customers via phone, email, and/or in person.
Have an affinity for capital market products and digital solutions.
Possess a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.
Be a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
Be fluent in German and English.

Skills

Customer support
Financial knowledge
Capital market products
Digital solutions
Customer service
Teamwork
Independent work
Communication (phone, email, in person)

Location

Munich
Berlin
Vienna
Milan
London
Remote (opportunity to work from abroad)

Work Type

Full-time
Hybrid (implied by office locations and opportunity to work abroad)

Experience Level

At least one year of relevant practical experience

Education Level

Degree in Business Administration, Economics, or related field
Relevant commercial apprenticeship (ideally in banking)

Salary/Compensations

Attractive compensation package

Benefits

Internal training
Self-motivated learning opportunities
Company pension scheme
Monthly contribution of 50% for the ‘Deutschland Jobticket’
Complimentary subscription of Scalable Capital's PRIME+ Broker
Flexible and discounted sports activities with Urban Sports Club
Individual Education Budget
Latest hardware and tools
Career development sessions

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances.
Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans.
Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners.
The company’s offerings are rounded off by attractive interest rates, loans, and private equity.
With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors.
Over one million clients have already entrusted more than €30 billion to the platform.
Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London.
Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.
Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.
Our Company Values guide us every day in how we work and collaborate.