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About the Role

Ferragamo is seeking a Full-Time Client Advisor for their Woodbury Commons location. This role focuses on providing excellent customer service, building client relationships through personal connections and CRM initiatives, and driving sales by understanding client needs and creating a tailored experience.

Responsibilities

• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Actively promote a positive work environment through teamwork and collaboration.
• Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
• Cultivate long-term authentic bonds with clients by making them feel the experience is truly about them.
• Play an active role on the selling floor and take action to ensure a memorable client experience, putting the client at the center of every decision.
• Demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
• Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
• Engage in sales through various channels (in-person, telephone, email), including the physical ability to wait on customers and fit them properly with shoes.
• Clearly understand company set KPIs and exhibit the ability to identify strategies to enhance performance standards.
• Take an aggregate approach to identify and recommend merchandise across all channels.

Requirements

• Caring, authentic trusted client advisor with a passion for style.
• In-depth knowledge of the desires, needs, and expectations of luxury clients.
• Master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Previous retail sales experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Regular and reliable attendance.
• Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.
• Constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Skills

• Customer service
• Relationship building
• Sales
• CRM initiatives
• Styling
• Brand knowledge
• Cross-selling
• Data capture
• Communication
• Storytelling
• Computer proficiency

Location

• Woodbury Commons

Work Type

• Full Time

About the Company

• Ferragamo is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories.
• Founded in 1927 by Salvatore Ferragamo.
• The dynamic team consists of approximately 3,800 committed professionals.
• The team is based across Florence Headquarters and regional offices around the world, and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia.
• Creations embody the heritage and savoir-faire that are hallmarks of the Brand.
• Ferragamo is certified as a Great Place to Work.

Equal Opportunity

• Ferragamo is committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.
• Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.
• Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities.