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About the Role

The Entry Writer II position works within the CHB team, overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating freight delivery to customers. This role serves as a customer advocate, handles escalations, and requires strong customer service skills.

Responsibilities

• Receive and review documentation, input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Under the guidance of the licensed broker or customer, classify products according to the HTSUSA.
• Identify products that are subject to PGAs.
• Collaborate with cross-functional teams through calls and in-person meetings to resolve major customer complaints and shipping issues, including delays, missing or damaged freight, labor strikes, and embargoes.
• Maintain system task list to identify the status of every entry through each phase of the CBP process.
• Organize work to identify the status of every file through every phase of the CBP entry process.
• Recognize routine and non-routine transactions for reporting discrepancies to management.
• Meet KPI’s (Key Performance Indicators) for Import operations.
• Manage customs issues, such as holds and exams.
• Handle entry cancellations; IT/TE/IE moves as needed.
• Handle carnets and TIB entries.
• Identify and resolve issues that may result in delayed cargo release or final delivery.
• Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
• Report problem resolutions to management in a timely manner, including suggestions for problem avoidance in the future.
• Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments.
• Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
• Handle accounting processes as they apply to CHB, including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions.

Requirements

• High School Diploma or GED required.
• 2-4 years of experience as an entry writer or in customs brokerage operation.
• Must have sound knowledge of US Customs and Harmonized Tariff Codes.
• Familiarity with Free Trade Agreements.
• Knowledge of CHB processes.
• Ability to utilize Microsoft Office Suite programs and other programs to produce status reports and other documents.
• Strong analytical, decision-making, and critical-thinking skills.
• Ability to read, interpret, and compose clear written and verbal communications.
• Strong organizational skills, confidentiality, and independent work habits.
• Adaptability to changing priorities and effective professional communication with colleagues and customers.
• Regular, punctual attendance and compliance with all company policies and procedures.
• Must be able to work as part of a functional team.
• Must be able to work in an office on a Hybrid Schedule as required by company policy.

Skills

• Customer service
• US Customs knowledge
• Harmonized Tariff Codes knowledge
• Free Trade Agreements familiarity
• CHB processes knowledge
• Microsoft Office Suite proficiency
• Analytical skills
• Decision-making skills
• Critical-thinking skills
• Written communication
• Verbal communication
• Organizational skills
• Independent work habits
• Adaptability
• Professional communication
• IATA Dangerous Goods Certificate (plus)
• Cargowise experience (plus)

Location

• Los Angeles County

Work Type

• Hybrid Schedule
• On-Site
• Office environment

Experience Level

• Entry Level
• 2-4 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $44,782-$72,242

Benefits

• Medical
• Dental
• Vision
• 401k with a company match
• 10 days PTO
• Bonus plan eligibility
• 7 Paid Holidays
• Eligible for OT pay if applicable
• Flexible Spending Accounts
• Life and Accidental Death & Dismemberment Insurance
• Short & Long Term Disability
• Tuition Assistance Program
• Commuter Benefits
• Vacation

About the Company

• Yusen Logistics is working to become the world’s preferred supply chain logistics company.
• Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services.
• As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
• www.yusen-logistics.com/

Equal Opportunity

• Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
• Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.