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About the Role

The Associate Patient Access Representative (APAR) is the first point of contact for visitors, managing customer service, patient registration, and financial clearance. This role involves check-ins, scheduling, payment collection, insurance verification, and compliance management, ensuring smooth workflows and adherence to guidelines.

Responsibilities

• Handles customer service, patient registration, and financial clearance.
• Performs check-ins, scheduling, payment collection, and insurance verification.
• Manages compliance.
• Ensures smooth workflows and adherence to guidelines.
• Prepares patients administratively and financially for visits.
• Performs front-office and back-office functions.
• Completes Admissions, Discharges, and Transfers in a timely manner.
• Monitors and performs all patient hospital and/or ambulatory movement.
• Utilizes EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity in accordance with CMS standards.
• Communicates relevant coverage and eligibility information to the patient.
• Accurately identifies and enters patient demographics, insurance, and financial information.
• Gathers and verifies all appropriate, confidential health and financial information from patients.
• Uses various computer software to assure payment for all authorized services.
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes.

Requirements

• High School Diploma or GED equivalent required.
• 1+ years of experience in a healthcare office setting and/or work history with strong customer service background preferred.
• Proficient in all types of registrations (inpatient, outpatient, and emergency admits).

Skills

• Customer service
• Patient registration
• Financial clearance
• Check-ins
• Scheduling
• Payment collection
• Insurance verification
• Compliance management
• EPIC
• Medical necessity verification
• CMS standards
• Patient demographics entry
• Insurance information entry
• Financial information entry
• EHR management

Experience Level

• 1+ years

Education Level

• High School Diploma or GED

About the Company

• Community Health Network was created by our neighbors, for our neighbors.
• Over 60 years later, “community” is still the heart of our organization.
• It means providing our neighbors with the best care possible, backed by state-of-the-art technology.
• It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives.
• It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients.
• And above all, it means exceptional care, simply delivered.