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About the Role

The Program Manager of the Workers’ Center provides strategic leadership and day-to-day management of Mission Action’s two worker collectives: the Day Labor Program (DLP) and the Women’s Collective (WC). This position is a key member of Mission Action’s senior leadership team and reports to the Director of Community Engagement & Organizing Programs.

Responsibilities

• Establish and manage strong relationships with funding partners.
• Assist with writing grants and write funders’ reports.
• Work collaboratively to ensure the Workers’ Rights Program delivers a model that centers transformative leadership and healing.
• Identify potential programmatic problems, analyze issues and extrapolate appropriate solutions.
• Develop a marketing plan, social services continuum of care plan, education plan, and civic engagement plan.
• Oversee all services of the Workers’ Center Program including site services, training, referrals to health services, etc.
• Develop corresponding quality control and social impact metrics and measuring systems.
• Develop new or strengthen existing strategic alliances with community partners.
• Supervise the program staff in day-to-day functioning of all program activities.
• Provide coaching and mentoring to both staff and members.
• Conduct annual staff performance evaluations.
• Ensure a successful operation at the worker center with a focus on jobs generation, dispatch, quality control and development of members’ leadership.
• Be responsible for meeting program and contractual obligations.
• In charge of monthly, quarterly, and annual reports.
• Manage program operational budget.
• Attend partner meetings, training and convenings.
• Lead DLP/WC staff and member retreats.
• Attend regularly scheduled staff meetings.
• Attend agency-wide staff retreats, lead DLP/WC contributions.
• Participate in community organizing.
• Represent the agency to the community at community meetings, public events, and other forums.
• Uphold program and organizational operating policies and procedures.
• Participate on the agency’s Strategic Leadership Team and other agency committees as needed.
• Conduct business in accordance with the Mission Action Employee Handbook.
• Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
• Treat each community member with respect and dignity.
• Perform other duties as assigned.

Requirements

• Bachelors Degree or relevant experience or equivalence experience.
• Minimum of 3 years experience working with day laborers and/or immigrants, refugees and homeless communities.
• Language proficiency in Spanish (required).
• Excellent interpersonal and social emotional skills.
• High level of integrity and ability to communicate effectively, openly and with respect.
• Demonstrates grit, comfortable leading culture and organizational change, and embraces a growth mindset.
• Demonstrated consistent sound judgement and decision-making.
• Strong desire to work with day laborers and in a non-profit organization.
• Background in participatory adult learning and popular education.
• Ability to work well under pressure.
• Experience working with individuals in crisis.
• Proficient in MS Office, email and internet.

Skills

• English (desired)
• Spanish (required)
• Interpersonal skills
• Social emotional skills
• Integrity
• Effective communication
• Open communication
• Respectful communication
• Grit
• Leadership
• Organizational change management
• Growth mindset
• Sound judgement
• Decision-making
• Adult learning
• Popular education
• Working under pressure
• Crisis management
• MS Office proficiency
• Email proficiency
• Internet proficiency

Location

• Cesar Chavez Street

Work Type

• Full-time

Experience Level

• Minimum of 3 years experience working with day laborers and/or immigrants, refugees and homeless communities.

Education Level

• Bachelors Degree or relevant experience or equivalence experience.

About the Company

• Mission Action (www.misstionaction.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible.

Equal Opportunity

• We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District.
• Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.