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About the Role

NAM is seeking a Marketing Operations Specialist to support the day-to-day execution of our marketing and demand generation engine. This role involves building and sending campaigns, managing lists, creating forms and landing pages, and ensuring data accuracy. You will utilize HubSpot for workflows, automations, campaign launches, and reporting, while also supporting the digital presence including website, SEO, and social media to drive pipeline.

Responsibilities

Support management of NAM's marketing technology stack, including HubSpot, ClickUp, WordPress, analytics platforms, and marketing tools.
Build and deploy email campaigns in HubSpot: newsletters, event invitations and reminders, follow-ups, award announcements, and one-off sends.
Own list building and segmentation across our audiences: law firms, insurers, corporate clients, and our neutral panel.
Stand up lead capture: forms, landing pages, LinkedIn lead forms, and UTM conventions.
Manage CRM contact lists and segmentation, supporting data quality, deduplication, and compliance practices.
Maintain data hygiene through import standards, list hygiene, and a repeatable QA checklist before every send.
Support the business development team in HubSpot — sequences, templates, task automation, and logging standards.
Build and maintain the email template library against NAM's brand standards.
Create and report monthly performance reporting on marketing initiatives, including campaign and organic performance, and lead generation outcomes.
Build and maintain dashboards tracking campaign performance, ROI, cost-per-lead, and conversion trends.
Manage NAM's organic and paid LinkedIn presence.
Support website operations, including routine content updates and monitoring of SEO, page speed, and conversion metrics.
Maintain digital asset libraries for brand consistency.
Document processes including naming conventions, workflow logic, and process notes for team reference.

Requirements

3+ years of hands-on marketing operations, marketing automation or digital marketing experience.
Working proficiency in HubSpot Marketing Hub, including building workflows, forms, landing pages, lists, and emails.
Solid understanding of email fundamentals: deliverability, subscription types, suppression, and send governance.
Comfort with data management: imports, deduplication, and list validation before sending.
Strong analytical and reporting skills.
Strong organizational skills and attention to detail.

Skills

HubSpot Marketing Hub
ClickUp
WordPress
Analytics platforms
Marketing tools
Email campaign building
List building and segmentation
Form and landing page creation
UTM conventions
CRM management
Data quality management
Deduplication
Compliance practices
Import standards
List hygiene
QA checklist
HubSpot sequences, templates, task automation
Email template library management
Performance reporting
Dashboard creation
ROI tracking
Cost-per-lead tracking
Conversion trend analysis
LinkedIn organic and paid management
Website operations
Content updates
SEO monitoring
Page speed monitoring
Conversion metrics monitoring
Digital asset library management
Process documentation
Google Analytics 4
Graphic design tools (e.g., Canva, Adobe)
SEO performance monitoring and optimization
Marketing technology systems and integrations

Location

U.S.
Global

Work Type

Full-time

Experience Level

3+ years

Education Level

Bachelor's degree in a related field (Preferred)

Salary/Compensations

$33.00 - $38.00 per hour

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) plan with company match
Paid time off
Annual bonus
Additional voluntary benefits

About the Company

National Arbitration & Mediation (NAM) is a premier provider of Alternative Dispute Resolution (ADR) services, delivering efficiency and results to clients throughout the U.S. and globally.
Through its market-leading technology and secure virtual and hybrid forums, NAM offers a streamlined alternative to traditional litigation.
With an exceptional roster of neutrals and concierge-level case administration, NAM is the ADR partner of choice for over 10,000 commercial entities and half the Fortune 100.

Equal Opportunity

National Arbitration & Mediation (NAM) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.