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About the Role
Tennis Canada is seeking a Manager, Tennis Professionals Association (TPA) & Member Services to join its Coach Education & Development team. This role is responsible for the growth, operations, and member experience of the TPA, leading business development, partnerships, member services, and marketing/communication activities to support Canada's coaching community.
Responsibilities
- Develop and implement the TPA business plan.
- Identify new growth opportunities and develop value-added services for members.
- Collaborate with internal teams to improve business processes and digital platforms.
- Oversee member services and deliver an exceptional member experience.
- Develop and maintain strategic partnerships.
- Plan and coordinate TPA events and professional development activities.
- Oversee memberships, renewals, and the day-to-day operations of the TPA.
- Monitor the operating budget, key performance indicators (KPIs), and operational reporting.
- Continuously improve processes and member services.
- Oversee marketing and communication initiatives supporting TPA activities and coach education.
- Contribute to the growth of the Association and member engagement.
Requirements
- Bachelor's degree in Business Administration, Sport Management, Marketing, Communications, or a related field.
- 5 to 8 years of experience in a leadership role within member services, association management, or customer experience.
- Experience in partnership development, team leadership, and budget management.
- Proficiency with digital platforms, CRM systems, and membership management systems.
- Excellent communication skills in both English and French.
- Strong leadership, strategic thinking, customer focus, and the ability to thrive in a fast-paced environment.
- Experience working with a national sport organization or professional association is considered an asset.
Skills
- Business development
- Partnership development
- Member services
- Marketing
- Communications
- Digital platforms
- CRM systems
- Membership management systems
- Leadership
- Strategic thinking
- Customer focus
- Budget management
Location
- Montreal
Work Type
- Full-time
Experience Level
- 5-8 years of leadership experience
Education Level
- Bachelor's degree
Benefits
- Join the team that's making Canadian tennis history.
- Be part of an innovative, dynamic, and passionate team.
- Go behind the scenes of the National Bank Open.
- Work in one of Montreal's most beautiful parks, just steps from Jean-Talon Market and countless cafés and restaurants.
- Benefit from a generous organization that truly cares about its employees.
About the Company
- Tennis Canada is a national sport organization with a mission to lead the growth of tennis in Canada and a vision to be a world-leading tennis nation.
- Tennis Canada owns and operates the world-class National Bank Open presented by Rogers tournaments in Toronto and Montreal.
- Canadian tennis has enjoyed many historic achievements, including winning a first Grand Slam singles title at the US Open in 2019 and capturing its first Davis Cup title in more than 109 years in 2022, and the Billie Jean King Cup in 2023.
- Participation in tennis and interest in the sport continue to grow across the country.
- We are a team of innovators who are passionate about our work and committed to pursuing excellence every day.
Equal Opportunity
- Tennis Canada is an equal opportunity employer committed to promoting diversity and inclusion.
- We are dedicated to fostering an inclusive, equitable, and accessible work environment where every team member feels valued, respected, and supported.
- We strive to build a team that reflects a variety of backgrounds, perspectives, and skills.
- Accommodations are available at all stages of the recruitment process upon request.