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About the Role

The Digital Experience Designer identifies opportunities to improve and create intuitive, engaging, and accessible member and employee experiences across digital channels. This role uses user research, experience design, analytics, and prototyping to solve usability challenges and optimize digital interactions.

Responsibilities

• Design end-to-end digital experiences, from discovery and research through wireframes, prototypes and high-fidelity designs.
• Partner with Product Owners, business stakeholders, and technology teams to translate member needs and business requirements into intuitive user experiences.
• Collaborate with Technology teams to ensure designs are feasible, scalable, and implemented with high quality.
• Collaborate with departmental teams, leadership and product team subject matter experts to ensure the creation and delivery of tailored experiences for the end user.
• Conduct user research, usability testing and journey mapping to inform design decisions.
• Create and maintain design artifacts including personas, user flows, journey maps, wireframes and design specifications.
• Conceptualize and communicate UX/UI design ideas to stakeholders of all levels within the organization.
• Analyze and monitor digital experiences to identify friction, usability issues, and opportunities for improvement.
• Provide guidance on the implementation of UX research methodologies in order to analyze and predict user behavior.
• Participate in Agile and interactive design processes, incorporating feedback from stakeholders and members.
• Work with Marketing and Brand teams to ensure visual consistency and alignment with the Credit Union’s brand standards.
• Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

Requirements

• 4 – 6 years of design experience in a digital environment or related design experience.
• Excellent design skills with a solid grasp of experience design best practices and a deep understanding of mobile-first and responsive design.
• Experience with user interface design patterns and standard User-centered design methodologies across multiple platforms.
• Proficiency in programming languages such as HTML, CSS, jQuery, and JavaScript.
• Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer).
• Travel required on occasion.

Skills

• Figma
• Invision

Location

• Raleigh, NC

Work Type

• Onsite

Experience Level

• 4-6 years

Education Level

• BA/BS degree preferred

About the Company

• Our organization believes we can all do well by doing good.
• We value the contributions of diverse minds and prioritize the success and well-being of our employees.
• We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all.
• To this end, we recruit bright, energetic, and talented people to be members of our team.
• In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth.
• We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn.
• We really believe that when our employees succeed, our community wins.