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About the Role

Under supervision, this role is responsible for assisting physicians with patient care, administrative, and organizational tasks related to patient flow and maintaining a positive image of the physician's practice.

Responsibilities

• Manage front-end revenue cycle processes, including patient check-in/check-out and collection/reconciliation of payments.
• Ensure patients provide necessary pre-visit documentation, pre-certifications, authorizations, or referrals.
• Schedule, confirm, reschedule, and cancel patient appointments using scheduling software.
• Monitor schedules for waitlists, reschedules, and cancellations.
• Assist with coordination of follow-up care, including scheduling tests and processing prescription requests.
• Maintain physicians' administrative (research and academic) and clinical/surgical schedules.
• Prepare charges and payments for submission to the billing office.
• Identify delinquent accounts for collection activities and review account status with physicians.
• Assist with physicians' research activities.
• Prepare lectures and presentations.
• Arrange travel for business purposes, including travel schedules and presentation documents for conferences.
• Update physicians’ CV and credentialing documentation.
• Prepare written correspondence as needed.
• Perform chaperone duties during patient exams.

Requirements

• Approximately 2 or more years of prior related experience.

Skills

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third-party payor reimbursement (Medicare, Medicaid, Managed Care, and commercial insurance).

Location

• Upper East Side

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• High School Diploma

Salary/Compensations

• $27.69 - $30.77

About the Company

• Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.”

Equal Opportunity

• No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
• Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
• We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
• Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
• We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.