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About the Role

The Program Director leads Good Work Austin's Healthcare Access Program and drives strategic growth of the organization's membership network. This position oversees healthcare access services for food and beverage workers, strengthens partnerships across healthcare and hospitality sectors, and recruits new businesses and workers into the Good Work Austin membership community.

Responsibilities

• Serve as the primary ambassador for Good Work Austin's Healthcare Access Program.
• Conduct in-person outreach to restaurants, bars, food trucks, catering companies, and other hospitality businesses.
• Meet monthly outreach and membership recruitment goals.
• Build and maintain strong relationships with restaurant owners, operators, managers, chefs, and food and beverage workers.
• Recruit new businesses and workers into Good Work Austin's membership network.
• Develop and implement outreach strategies to increase awareness of Good Work Austin's programs.
• Serve as the primary point of contact for healthcare and community partners.
• Represent Good Work Austin at community events, conferences, coalition meetings, and industry gatherings.
• Identify and cultivate new partnerships that strengthen healthcare access.
• Collaborate with staff to ensure seamless transition from member recruitment to engagement and retention.
• Lead the day-to-day implementation and continuous improvement of the Healthcare Access Program.
• Develop and manage annual work plans, quarterly goals, and implementation timelines.
• Oversee participant outreach, enrollment, and case management.
• Ensure program operations comply with organizational policies, funder requirements, and applicable regulations.
• Collaborate with the Executive Director on strategic planning and grant implementation.
• Manage program documentation, participant records, and standard operating procedures.
• Coordinate with internal staff to connect participants with Good Work Austin's broader programs.
• Track outreach activities, partnership development, and membership recruitment using CRM and case management systems.
• Monitor program and membership recruitment metrics to evaluate progress.
• Prepare reports for funders, organizational leadership, and the Board of Directors.
• Support grant reporting, program evaluation, and budget tracking.
• Analyze participant and membership data to inform strategies and improve program effectiveness.
• Maintain accurate and confidential participant and partner records.

Requirements

• At least three years of experience in outreach, business development, sales, membership recruitment, community engagement, account management, nonprofit program management, or a related field.
• Demonstrated ability to build authentic relationships and quickly establish trust with diverse individuals, businesses, and community partners.
• Confident, outgoing communicator comfortable initiating conversations with restaurant owners, managers, workers, and community organizations.
• Proven ability to develop and maintain strong partnerships while representing an organization's mission and values.
• Highly organized with exceptional project management skills and the ability to manage multiple priorities.
• Self-motivated, results-oriented, and driven to meet goals while working independently.
• Strong written and verbal communication skills, including public speaking and presentation experience.
• Proficiency with Microsoft Office and Google Workspace.
• Reliable transportation and ability to travel frequently throughout the Austin area.
• Passion for supporting food and beverage workers and advancing Good Work Austin's mission.
• Experience working in the restaurant, hospitality, or food and beverage industry (preferred).
• Familiarity with healthcare access, ACA Marketplace plans, or community health initiatives (preferred).
• Experience with grant reporting, program evaluation, or nonprofit fundraising (preferred).
• Bilingual or multilingual abilities (Spanish preferred).

Skills

• Relationship building
• Outreach
• Business development
• Sales
• Membership recruitment
• Community engagement
• Account management
• Nonprofit program management
• Communication (written and verbal)
• Public speaking
• Presentation
• Project management
• Strategic planning
• Grant reporting
• Program evaluation
• Data analysis
• CRM software
• Case management systems
• Microsoft Office
• Google Workspace

Location

• Austin, Texas

Work Type

• Hybrid
• Community-based
• Flexible schedule
• Evening and occasional weekend events expected

Experience Level

• At least three years of experience

Salary/Compensations

• $70,000–$80,000 annually

Benefits

• 2% employer retirement contribution
• $400 monthly health stipend
• Unlimited paid time off
• 15 paid holidays
• Flexible work schedule
• Hybrid work environment

About the Company

• Good Work Austin (GWA) is the only nonprofit organization in Central Texas dedicated to better jobs and fair treatment for food & beverage workers.
• Our mission is to foster healthy careers in the local food and beverage industry through professional development and advocacy for more equitable practices.
• GWA was created by food and beverage business owners and workers who came together to reimagine what stable, dignified employment could look like in an industry long plagued by low wages and limited mobility.
• Today, GWA works with some of Austin’s leading chefs and food businesses, strengthening the city’s vibrant food scene while building a more sustainable and equitable industry.
• Through our Culinary Workforce Training, Community Kitchen, and Healthy Workplaces programs, we create opportunities for workers to learn new skills, for small businesses to thrive, and for the community to benefit from healthier, more just workplaces.
• Our organizational culture reflects the values we champion: respect for each person’s lived experience and life outside of work, and a balance of accountability and support.
• We live by our core values of Collaboration, Community, Integrity, Innovation, and Inclusion, working together with a spirit of creativity and care to create lasting change in Austin’s food and beverage industry.