Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Act as the single point of contact for customers and sales for the Industrial Process Group (IPG) Repair Parts business. Support repair parts selling initiatives and develop relationships with field engineers. Translate technical and commercial repair parts requirements into the business system. Ensure customer satisfaction regarding quotes, orders, delivery performance, and quality. Act as a mentor and trainer for quotations, follow-ups, and order entry.

Responsibilities

Work to create strong, reliable, personal business contacts with distributors, direct and nuclear customers.
Generate professionally formatted quotations and communications to the global customer and distributor base.
Proactively work with customers to grow IPG parts order volume.
Work closely with sales contacts and customers to understand the influence of competition in regions.
Advise sales and CS management of critical information impacting customer buying habits.
Coordinate all customer requests with IPG facilities.
Answer technical questions regarding IPG products, pump configuration, pump conversion, and materials of construction.
Utilize retention files and reference materials to identify potential substitutions.
Create and utilize a productive follow-up process for open quotations.
Close sales.
Solve customer disputes related to shipment errors, prices, and returns.
Interact with Sales, customers, the FRC, and operations to resolve disputes.
Be a member of the after-hours team, handling customer emergencies approximately 3-4 times per year.
Manage customer orders to schedule date.
Negotiate required dates with operations and represent the customer's voice on critical needs.
Participate in meetings and dialogue with customers and distributors.
Take a lead role in presenting information on value-added services.
Provide training to distributors and sales engineers on IPG processes and systems.
Coordinate customer inventory returns, handling all paperwork and pricing corrections.
Apply additional hours when needed to maintain customer service.
Back up fellow CSRs during absences.
Assist with freight charges for credit card orders.
Assist with EDI/ePrism entry.
Assist with supplying shipment tracking numbers.
Assist with order entry for co-workers when needed.

Requirements

Bachelor’s degree in a business or technical curriculum with a year of technical or sales experience.
Associate’s degree with five years’ experience in Customer Service, Manufacturing Production Control, or Engineering.
Proficient in MS Office applications.
Strong working experience of the AS400 system, ePrism, and other supporting programs.
Excellent verbal and written communication and interpersonal skills.
Proficient organizational and time management skills.
Knowledge and experience with Goulds IPG products, including pump operation and design, or demonstrated mechanical aptitude.
Knowledge and experience in credit and collections work.
IPG Product supply source knowledge.

Skills

Customer Service
Sales
Technical Support
Quotation Generation
Order Entry
Expediting
Problem Solving
Communication
Interpersonal Skills
Organizational Skills
Time Management
MS Office
AS400 System
ePrism
Pump Operation
Pump Design
Mechanical Aptitude
Credit and Collections
Product Supply Chain Knowledge

Location

Global

Work Type

Full-time

Experience Level

1 year technical or sales experience (with Bachelor's)
5 years experience (with Associate's)

Education Level

Bachelor's degree in business or technical curriculum
Associate's degree

Salary/Compensations

$58,400 to $87,00 Plus Benefits and Incentive Plans

Benefits

Health insurance
401(k)
Short and long-term disability
Paid time off
Growth and developmental opportunities
Other incentive compensation programs

About the Company

ITT Inc. is a diversified global manufacturer of highly engineered critical components and customized technology solutions.
Serves the flow, aerospace and defense, transportation, industrial, and energy markets.
Acquired SPX FLOW.
Headquartered in Stamford, Connecticut.
Market cap of roughly $20 billion.
Employs over 15,000 people across 40 countries.
Serves customers in approximately 125 countries.
Expected annual revenue of $5.4 billion following the SPX FLOW acquisition.
Businesses organized into three segments: Flow Technologies, Motion Technologies, and Connect and Control Technologies.

Equal Opportunity

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work.
Pay-for-performance is a principle.
Employees are rewarded based on what they accomplish and how they reflect ITT’s values.
Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement.
The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.