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About the Role

As a Receptionist at JLL, you will serve as the face of our organization, transforming routine arrivals into memorable brand experiences. You will act as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources while maintaining the highest standards of hospitality and professionalism. This role is essential to creating frictionless, high-quality experiences for clients and guests, supporting security protocols, and ensuring seamless facility operations.

Responsibilities

• Deliver White Glove Service: Greet guests upon arrival with a warm and sincere welcome, providing personalized, anticipatory service that focuses on quality of interaction rather than transactional processing
• Act as Information Hub: Serve as the central point of contact, connecting employees, visitors, and vendors to the right resources, departments, or answers with confidence and professionalism
• Master Reception Service Standards: Embody JLL's hospitality standards and demonstrate self-accountability through participation in hospitality audits conducted by the management team
• Manage Guest Concerns: Handle guest concerns in person, over the phone, or via emails/tickets, offering assistance and resolution promptly and graciously
• Data Management: Ensure proper registration and tracking of all visitors, utilizing dashboards and platforms to generate data-driven insights regarding guest volume and facility usage; record and organize parking logs, security access cards, vendor sign-ins, and badging access
• Support Physical Security: Issue employee badges following proper security procedures, track badge on-boarding/off-boarding processes, and support badge inventory management
• Coordinate Event Support: Support onsite events through organized check-ins and badging, providing a hospitality-focused arrival experience for all external and event guests
• Facility Management Triage: Act as the triage point for facility management issues, manage incoming and outgoing courier packages and mail, and work closely with team members to coordinate smooth handling of guest requests

Requirements

• Minimum of two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices
• Proficiency in Google Suite, with flexibility to adapt to new processes and systems
• Excellent organization and communication skills, both oral and written; proficiency in English required
• Ability to perform minimal physical activity such as walking and carrying small packages
• Confidence to enforce security policies and manage friction points while maintaining a high level of professionalism and customer service
• High-energy with eagerness to learn and go above and beyond
• Perfect time and attendance record essential
• Candidates must be authorized to work in the United States without sponsorship

Skills

• Google Suite proficiency
• Customer service
• Communication skills
• Organization skills
• Spanish language proficiency (preferred)

Location

• Chelsea Market Google - 75 9th Ave, New York, NY
• New York, NY

Work Type

• On-site
• Full-time

Experience Level

• Minimum of two years of customer service related experience

Salary/Compensations

• $45,800 to $60,120

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
• Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
• Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
• California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
• Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.