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About the Role

The Director of Facilities manages all system-wide custodial services for Queens Public Library locations, ensuring buildings are clean, safe, and accessible. This role involves delivering quality customer service, providing on-site leadership during emergencies, and managing a team. The position requires on-call availability 24/7.

Responsibilities

• Manage system-wide branch library custodial and mobile coverage operations.
• Supervise Senior Library Custodians, the Flushing Senior Building Manager, and the FES Operations Manager.
• Evaluate custodian performance, set expectations, and complete performance evaluations.
• Provide on-site leadership during Library-declared emergencies, including snow removal and flood mitigation.
• Collaborate with other departments during branch construction and renovations.
• Create and implement a comprehensive preventative maintenance plan for custodial operations.
• Identify needs and develop plans for equipment replacement and repair.
• Manage the Facilities and Environmental Services (FES) custodial budget, including supplies, equipment, and contractual services.
• Collaborate with Health & Safety and Risk Management to improve building conditions.
• Investigate and resolve facility and custodial concerns.
• Formulate strategies to meet customer expectations through comfortable, safe, and accommodating facilities.
• Prepare project status reports and other requested reports.
• Coordinate and lead response efforts during building and weather-related emergencies.
• Manage custodial aspects of renovations and new construction.
• Lead and motivate multifunctional teams, manage conflicting priorities, and build relationships.
• Provide oversight of custodial project team schedules, events, and coverage.
• Respond to special requests.
• Prepare and submit timely annual custodial reviews and progressive discipline reports.
• Coach, counsel, discipline, and manage performance for custodial staff.
• Implement training programs for professional growth and development.
• Manage a largely union-represented workforce in accordance with Library policies and the collective bargaining agreement.
• Approve and manage expenditures for personnel costs, supplies, and equipment.
• Manage invoices from contractors and vendors.
• Meet cost-saving targets through budgetary controls and tracking reports.

Requirements

• High School Diploma or equivalent.
• At least ten (10) years of progressively responsible custodial or facilities management experience.
• At least five (5) years supervising multi-site custodial operations and staff.
• Must possess a valid driver’s license.
• Proficient experience managing custodial operations in a large, complex, multi-site facility.
• Proficient experience in supervision of a large, unionized workforce, including supervisors and staff.
• Proficient computer skills including MS Word, Excel, Outlook, Teams.
• Proficient writing and communication skills.
• Experience developing staffing plans, work schedules, and operational standards.
• Experience in budget preparation and administration.
• Experience in contract administration and vendor performance management.
• Knowledge of OSHA, EPA, and local health and safety compliance.
• Knowledge of green cleaning programs and environmental sustainability initiatives.
• Experience with custodial quality assurance and performance metrics.
• Experience in emergency preparedness and response.
• Experience with inventory, equipment lifecycle management, and procurement.
• Experience with labor relations and administration of collective bargaining agreements.
• Experience preparing reports and presentations for executive leadership.

Skills

• Facilities Management
• Custodial Operations
• Staff Supervision
• Performance Management
• Budget Management
• Contract Administration
• Vendor Management
• OSHA Compliance
• EPA Compliance
• Health and Safety Compliance
• Green Cleaning Programs
• Environmental Sustainability
• Quality Assurance
• Emergency Preparedness
• Inventory Management
• Equipment Lifecycle Management
• Procurement
• Labor Relations
• Collective Bargaining Agreements
• Report Preparation
• Presentation Skills
• MS Word
• MS Excel
• MS Outlook
• MS Teams

Location

• Queens, New York

Work Type

• On-site
• Full-time

Experience Level

• 10+ years of experience
• 5+ years of supervisory experience

Education Level

• High School Diploma or equivalent
• Associate's or Bachelor’s Degree preferred

Salary/Compensations

• $135,000.00 - $150,000.00

About the Company

• Queens Public Library is a national and international leader in public library service.
• Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities.
• Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States.
• Queens Public Library is a private, non-profit corporation serving 66 locations.

Equal Opportunity

• The Queens Public Library is an Equal Opportunity Employer.