Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Universal Banker (UB) Supervisor acts as a full-service, single point of contact for Apple Bank clientele, providing prompt, courteous, and efficient service through monetary and account-related transactions. This role requires operating as a Supervisor, Customer Service Representative, and Teller, supporting branch leadership in delivering enhanced customer service. The position also supports branch sales and service efforts through client acquisition, offering suitable products/services, performing platform functions, and processing account maintenance.

Responsibilities

Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely and efficiently.
Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
Oversee assigned branch in a leadership capacity in absence of branch management.
Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.
Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers.
Ensure staff adheres to customer service standards and delivers excellent customer service.
Ensure all new account procedures, including CIP and BSA requirements, are adhered to.
Provide customer-facing staff with guidance in handling difficult or complex problems.
Assist with the resolution of issues to ensure a mutually favorable outcome for the Bank and customers.
Escalate issues to the appropriate business partners within the organization for resolution when needed.
Open/close and oversee the banking office under established guidelines, when required.
Recognize opportunities to acquire new or additional banking relationships by engaging with customers and prospects to understand their needs and offer suitable products and services.
Make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
Assist in the opening and closing of vault, safe, and ATM machine.
Ensure the customer area is kept orderly and properly supplied.
Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection, to customers upon opening new accounts.
Ensure accurate new account record keeping practices and perform timely follow-up.
Adhere to regulatory, compliance, security, and audit policies/procedures, as well as code of conduct and operational controls.
Perform additional duties as requested.

Requirements

Must have at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative.
1-2 years of bank supervisory experience in either the teller unit or platform required.
Weekend work and extended hours or filling in at neighboring branch locations may be required.
Mandatory training may require occasional travel.
Visa sponsorship not available.

Skills

Fully cross trained preferred.
General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
Prior experience in fostering and developing strong customer relationships.
Ability to develop and maintain a detailed level of knowledge of banking products and services.
Willingness to be cross trained in other branch functions.
Excellent problem-solving skills with the ability to provide solutions to customer issues.
Confident, professional, and positive demeanor.
Excellent interpersonal and communication (verbal + written) skills.
Excellent phone skills.
Strong organizational skills and detailed oriented.
Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint).
Sound judgment and discretion when utilizing confidential information.

Location

New York, NY (181st Street)

Work Type

Full-time

Experience Level

3 years retail banking experience
1-2 years bank supervisory experience

Education Level

High School Diploma or GED required

Salary/Compensations

$27.48/hr - $38.46/hr

About the Company

Apple Bank clientele

Equal Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.