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About the Role

The Associate Service Sales Representative is an entry-level sales role supporting the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations. This role is at the forefront of customer billable (time & materials) interactions, working to identify and convert service opportunities into contract discussions.

Responsibilities

• Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads.
• Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs.
• Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement.
• Conduct daily outbound customer engagement via phone and email across relevant functions and decision-makers.
• Maintain accurate and up-to-date customer, opportunity, and activity data within CRM and internal systems.
• Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable.
• Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions.
• Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood.
• Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness.
• Collaborate cross-functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives.
• Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity.
• Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow-up with sales leadership.

Requirements

• Bachelor’s degree required.
• Strong verbal and written communication skills with comfort engaging customers by phone and email.
• Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability.
• Proficiency with standard business tools (CRM systems, Microsoft Office or similar).
• Self-motivated, proactive, and capable of working independently in a remote environment.
• Flexibility and adaptability in a fast-paced, evolving sales environment.
• Willingness to travel up to 25% for sales meetings, training, or company events.

Skills

• Sales
• Account management
• Commercial career path within life sciences or healthcare
• Customer-facing experience
• Inside sales experience
• Lead-generation roles
• Curiosity and willingness to continuously learn products, markets, and customer workflows

Location

• U.S.A. remote
• USA CA - Milpitas

Work Type

• Remote
• Contract Sales

Experience Level

• Entry-level

Education Level

• Bachelor's degree

Salary/Compensations

• $66,700.00 - $106,700.00 USD Annual

Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

About the Company

• Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
• With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.
• Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
• Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
• BD is one of the largest global medical technology companies in the world.
• Advancing the world of health™ is our Purpose, and it’s no small feat.
• It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Equal Opportunity

• Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
• For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
• Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.