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About the Role
The University of Rochester is seeking a dedicated individual to provide specialized support, oversight, and leadership within a pharmacy setting. This role involves training, troubleshooting, process improvement, and ensuring compliance with regulations, contributing to the department's efficiency and the overall mission of Meliora - Ever Better.
Responsibilities
- Develops and maintains training materials specific to assigned specialty area.
- Coordinates and actively participates in the training of new technicians.
- Ensures technician competency and develops competency programs.
- Maintains documentation of completed training and competency.
- Provides feedback to staff for performance improvement.
- Develops and maintains Standard Operating Procedures (SOPs).
- Identifies opportunities for waste reduction and efficiency maximization.
- Implements new procedures in conjunction with supervisors.
- Ensures technicians follow proper processes and procedures.
- Provides data and metrics to management to monitor process efficiency.
- Creates and maintains downtime procedures.
- Troubleshoots common software or hardware issues.
- Handles complex issues and triages as necessary.
- Contacts and coordinates with vendor field technicians or support.
- Notifies appropriate staff of issues impacting operational workflow.
- Troubleshoots issues with pharmacy technology including eRecord, Pyxis, and CII Safe.
- Assists with handling workflow issues in all areas of the department.
- Provides coverage to specialized area on a routine basis.
- Acts as a role model for team members.
- Maintains skills in other areas outside specialty area for staffing flexibility.
- Serves as a resource for other technicians.
- Completes other assigned tasks appropriate for certified pharmacy technicians.
- Performs other duties as assigned.
Requirements
- High school diploma or equivalent combination of education and experience.
- 3 years of experience as a pharmacy technician in a related practice area preferred.
- Computer literacy and knowledge of pharmacy applications required.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with colleagues.
- Ability to multi-task, manage many details with accuracy, work under pressure, and maintain professional attitude.
- Must be of good moral character, including application of the ICARE values.
Skills
- Pharmacy technician functions
- Training
- Troubleshooting
- Process improvement
- Regulatory compliance
- SOP development and maintenance
- Workflow management
- Efficiency maximization
- Software and hardware troubleshooting
- Vendor coordination
- Pharmacy technology (eRecord, Pyxis, CII Safe)
- Communication skills
- Interpersonal skills
- Collaboration
- Multi-tasking
- Accuracy
- Working under pressure
- Professional attitude
Location
- 220 Hutchison Rd, Rochester, New York, United States of America, 14620
Work Type
- Full time
- 40 hours per week
Experience Level
- 3 years of experience as a pharmacy technician in a related practice area preferred
Education Level
- High school diploma required
- Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) upon hire required
- Completion of ASHP accredited training program or equivalent experience as a pharmacy technician upon hire required
Salary/Compensations
- $23.51 - $31.74 per hour
About the Company
- The University of Rochester is defined by a deep commitment to Meliora - Ever Better.
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- The University is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.
Equal Opportunity
- The University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
- This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.