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About the Role

We are seeking a highly organized, service-oriented, and collaborative People Operations Manager to support the day-to-day Human Resources operations of our luxury hotel. This role partners closely with department leaders and employees to deliver an exceptional employee experience throughout the entire employment lifecycle.

Responsibilities

• Serve as a primary People Operations contact for employees and managers regarding company policies, benefits, leaves of absence, payroll inquiries, and general HR matters.
• Provide guidance and support to managers and employees while ensuring compliance with company policies and the Collective Bargaining Agreement.
• Manage full-cycle recruitment for assigned positions, including job postings, candidate screening, interview coordination, offer administration, and onboarding.
• Process new hire transactions in Workday, including background checks, Form I-9 completion, employment eligibility verification, and employee data changes.
• Facilitate New Hire Orientation and coordinate onboarding activities with department leaders and support departments.
• Maintain accurate employee records, recruitment and leave tracking logs, and HR documentation.
• Administer union benefit enrollments, respond to employee benefit inquiries, and coordinate leave and disability claims with third-party administrators.
• Coordinate Workers' Compensation claims and submit required incident documentation.
• Process HR-related invoices and maintain vendor communications.
• Submit and track system access requests and support employees with Workday-related issues.
• Prepare employment verification letters, HR correspondence, and required reports.
• Monitor the People Operations inbox and provide timely support to employees and leaders.
• Ensure compliance with company policies and applicable federal, state, and local employment laws.
• Support departmental projects and other People Operations initiatives as assigned.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Experience with Workday or another HRIS required.
• Experience supporting a unionized workforce is preferred.
• Working knowledge of employment laws, employee relations, leave administration, and HR best practices.
• Strong organizational, communication, and interpersonal skills with the ability to manage multiple priorities while maintaining confidentiality.

Location

• New York

Work Type

• Full-time

Education Level

• Bachelor's degree

Salary/Compensations

• $70,000 - $80,000

Benefits

• Competitive Medical, Dental & Vision
• EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement opportunities
• SH University for professional development and courses/certifications
• Team Member Recognition program

About the Company

• Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
• Baccarat Hotel New York is a luxurious and iconic destination that sets the standard for opulence and elegance.
• Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style.
• As a mission-driven company, our purpose is our true north, and our compass guides the way.
• The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
• Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Equal Opportunity

• At Baccarat Hotel, we are committed to creating an inclusive and diverse workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.
• Starwood Hotels is an Equal Opportunity Employer.
• We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
• We are committed to non-discrimination on any protected basis covered under applicable law.
• If you require any special accommodations, please visit People Operations.