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About the Role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.

Responsibilities

• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone with appropriate greeting
• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Maintain prescription prioritization throughout prescription processing
• Process prescriptions
• Resolve Third Party rejections and complete any manual claim forms
• Perform all register transactions, in adherence of CVS policy and procedures
• Bag merchandise upon completion of sale
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
• Communicate with all healthcare professionals when permissible and according to state law
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Access, input and retrieve information to/from the computer
• Stand for extended periods of time
• Assist front store operations when needed
• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law
• Operate a cash register including cash transactions, checks, charges
• Follow company policies and procedures regarding cash register performance
• Request additional help when needed to increase customer satisfaction
• Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
• Price merchandise utilizing price guns
• Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
• Stock shelves
• Complete price changes: document counts, utilize price guns
• Answer the telephone using the appropriate greeting
• Process photofinishing orders
• Maintain check-out area: fill register supplies, bags; wipe counter tops
• Issue rainchecks when requested
• React to potential shoplifters following company guidelines
• Maintain customer/patient confidentiality
• Maintain card department: order, stock, inventory, signing
• Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
• Reset departments/end caps following POGs
• Display and sign weekly, promotional and seasonal merchandise
• Prepare damages: document counts and item numbers, seal trays
• In-store signing, including: shelves, displays, dump baskets, windows, ceiling
• Assist Pharmacy personnel when needed
• Complete minor in-store repairs i.e., carriage poles, change light bulbs
• Work out reserve stock
• Assist customers with large purchases (taking out to vehicle)
• Unload and load trays/cases - 35 pound maximum to a height of 4 feet
• Move trays/cases from one location to another
• Support scheduling activities according to the needs of the business and workflow model
• Complete all required training programs
• Communicate with field management and corporate any required reporting

Requirements

• Must be at least 16 years of age
• Licensure requirements vary by state
• Customer Service
• Operations
• Inventory Management
• Human Resources

Skills

• Customer Service
• HIPAA
• Computer
• Cash handling
• Communication

Location

• Select markets

Work Type

• Part time

Education Level

• High School diploma or equivalent preferred but not required

Salary/Compensations

• $17.00 - $24.00

Benefits

• Dental
• Vision
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs

About the Company

• Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.