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About the Role
Provide basic tech support and troubleshooting for various computer and networking hardware and software.
Responsibilities
- Perform basic hardware configuration of servers, desktops, laptops, routers, switches, and operating systems.
- Execute basic troubleshooting and repairs, escalating to engineers as needed.
- Handle deployment and racking of hardware components in both desk side and data center environments.
- Serve customers according to ePlus standards.
- Be available to meet customer IT needs.
- Work towards achieving industry-specific entry-level certifications such as CCNA, MCSE, Network+, Security+.
Requirements
- High School Diploma required; technical school or college preferred.
- 2 to 3 years of experience in an IT profession.
- A+ certification.
- Good understanding of network/data center environments.
- Possess basic troubleshooting and repair skills.
- Excellent customer service skills on phone and in person.
- Professional demeanor and good communication skills.
- Ability to develop solutions quickly in a fast-paced environment.
Skills
- Basic hardware configuration
- Troubleshooting and repair
- Deployment and racking of hardware
- Customer service
- Communication
Experience Level
- 2 to 3 years of experience in an IT profession
Education Level
- High School Diploma
- Technical school or college preferred
Salary/Compensations
- $50,000 to $60,000 annually
Benefits
- 401(k) eligibility
- Employee stock purchase program
- Various paid time off benefits (vacation, sick time, personal leave)
About the Company
- At ePlus, we believe technology is a people business.
- Our team is passionate, skilled, and driven to deliver solutions that make a real difference.
- Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
- We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- We embrace and support the communities that nurture us.
- Our employees' dedication to fostering positive change is a source of immense pride for us.
Equal Opportunity
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.