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About the Role

The Assistant Branch Manager contributes to branch success by overseeing operations, ensuring alignment with corporate strategies, and demonstrating effective leadership. This role involves leading change, making sound decisions, resolving problems, and managing crises, all while fostering an environment that prioritizes exceptional employee and member experiences.

Responsibilities

• Lead and manage change in an agile environment.
• Demonstrate sound decision making, problem resolution, and crisis management.
• Model behaviors that create a work environment ensuring exceptional employee and member experiences.
• Develop supervisors to lead teammates in delivering exceptional member experiences.
• Foster long-lasting relationships.
• Use financial knowledge to offer thoughtful solutions to address member needs.
• Process transactions accurately and efficiently.
• Consistently demonstrate positive leadership attributes.
• Embrace and advocate a culture of change, agility, inclusiveness, and innovation.
• Collaborate with the supervisory team to set clear objectives for the branch and employees.
• Monitor progress and track results.
• Promote a balance between the employee and member experience.
• Inspire others to grow and develop.
• Manage the day-to-day operations of the branch.
• Continuously develop a consultative sales approach for the team.
• Ensure the team can effectively process transactions utilizing FourLeaf systems.
• Provide direction and guidance to the supervisory team.
• Act as the lead supervisor when the Branch Manager is not present.
• Build strong relationships with all teammates.
• Create a positive, inclusive work environment where all employees feel engaged and valued.
• Effectively recruit, hire, and onboard new employees.
• Transfer learning to the team through direct development or leveraging training opportunities.
• Lead coaching and career development conversations with direct reports.
• Oversee observations, documented coaching conversations, development plans, performance improvement plans, and disciplinary actions.
• Identify high potential employees and create career development plans and succession planning.
• Identify trends through daily observations and member surveys to create and implement action plans.
• De-escalate heightened member situations.
• Provide support and guidance to supervisors for de-escalation.
• Develop teammates to provide exceptional member experiences.
• Strengthen the team's ability to communicate with members.
• Contribute to the management of branch traffic flow with lobby management.
• Manage branch scheduling, lobby tracking, and appointment assignments.
• Assist to ensure teller and drive-up traffic are managed with limited wait times.
• Maintain branch controls, including self-audits, reconciliations, daily proof, daily reports, currency verification, and balancing cash.
• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify and manage emerging risks and fraud trends.
• Comply with Bank Secrecy Act, Anti-Money Laundering, and Office of Foreign Asset Control regulations.
• Participate in the overall success of the branch by meeting or exceeding performance goals.
• Create, implement, and manage strategies.
• Analyze branch production reports and activities to identify opportunities.
• Support promotions and business development efforts.
• Participate in community events and business organizations.

Requirements

• College degree preferred or related work experience.
• 3+ years of financial or equivalent sales and service experience.
• 3-5 years of supervisory and leadership experience.
• 3-5 years of credit or lending experience.
• Medallion Signature Guarantor Certification within 3 months.
• National Mortgage Licensing System License within 3 months.
• NYS Notary License within 6 months.
• PC, Windows, and Internet proficiency.
• High emotional intelligence.
• Decision-making skills.
• Excellent communication skills.
• Relationship building skills.
• Change management skills.
• Time management skills.
• Supervisor employee and member experience skills.
• Monday to Saturday availability required.

Skills

• Leadership
• Collaboration
• Communication
• Decision making
• Problem resolution
• Crisis management
• Initiative
• Emotional intelligence
• Agility
• Inclusiveness
• Innovation
• Sales
• Service
• Credit
• Lending
• PC proficiency
• Windows proficiency
• Internet proficiency

Location

• New York

Work Type

• Full-time

Experience Level

• 3+ years of financial or equivalent sales and service experience
• 3-5 years of supervisory and leadership experience
• 3-5 years of credit or lending experience

Education Level

• College degree preferred or related work experience

Salary/Compensations

• $66,420 to $79,704 annually

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Voluntary benefit programs
• 401(k) plan with employer match
• Reimbursement programs
• Wellness programs
• Annual performance-based bonus
• Tuition reimbursement
• Fitness reimbursement
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

About the Company

• FourLeaf Federal Credit Union has been committed to the financial well-being of its members for over 80 years.
• Offers a full range of competitive savings and loan products.
• Is an award-winning place to work, recognized as Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.
• Vision is to enrich the lives of its members, employees, and communities.
• Has been an integral community partner through charitable giving and community development programs since 2002.

Equal Opportunity

• FourLeaf is proud to be an award-winning place to work!