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About the Role

Account Managers at WPP Production are responsible for end-to-end project delivery, ensuring projects are completed on time, to specification, and within budget. They act as the key point person for projects, managing client relationships and communicating project details to internal teams.

Responsibilities

• Serve as the primary day-to-day client contact for projects.
• Understand client needs to ensure high satisfaction levels.
• Maintain awareness of project timelines and deliverables.
• Manage client relationships with a focus on delivery.
• Act as the primary client contact for delivery, structure regular status updates, and manage expectations.
• Escalate issues as required to Senior Account Managers/Senior Client Managers.
• Ensure a clear understanding of the production brief, deliverables, and timeline for each project.
• Collaborate with internal agency teams and external partners to ensure quality and adherence to production guidelines.
• Manage small-to-medium projects independently from initiation to completion.
• Work with cross-functional teams in a fast-paced agency environment.
• Manage client objectives, budget, expectations, deliverables, and timelines, communicating changes to team members.
• Keep projects on track using clear task lists, timing schedules, risk registers, trackers, and status reports.
• Articulate project status internally and during client interactions.
• Identify potential project risks and escalate as needed.
• Liaise with clients, agencies, and suppliers to obtain schedules, briefs, assets, and technical specifications.
• Ensure the highest quality is delivered to clients.
• Own project budgets and track all ongoing costs.
• Reconcile estimates to actuals and resolve budget discrepancies.
• Manage purchase orders, financial reporting, tracking, and billing against project budgets.

Requirements

• Understanding of marketing and production implementation processes across key channels (digital, video, content, social).
• Understanding of the production and creative development process, content production, technology, quality assurance testing, and marketing methodologies.
• Experience working with creative teams (Art Directors, Designers, Copywriters), managing feedback rounds, and balancing creative ambition with production feasibility, timelines, and budget.
• Experience within luxury accounts/brands, including navigating elevated standards, brand guidelines, sign-off processes, and brand tone sensitivity.
• Experience with retail clients, understanding retail marketing cycles, multi-market rollouts, and fast turnarounds.
• Familiarity with moving image production processes, from pre-production to final delivery.
• Ability to manage small projects with varying components, delivering on time and on budget.
• Experience managing client relationships.
• A professional, calm, and approachable demeanor.
• Strong written and verbal communication skills.
• An appreciation for how great work is executed and a commitment to flawless execution and delivery.
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, and online project management/collaboration/ticketing tools (e.g., JIRA, Smartsheet, Trello, Miro).

Skills

• Project Management
• Client Management
• Communication
• Collaboration
• Budget Management
• Risk Management
• Microsoft Office Suite
• JIRA
• Smartsheet
• Trello
• Miro

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Account Management experience
• Experience with luxury accounts/brands
• Experience with retail clients
• Experience managing client relationships

About the Company

• WPP Production is the unified global production company of WPP, combining content producers, studios, and craft experts.
• We leverage world-class human craft and next-generation technology to deliver multi-channel content systems at scale.
• We are built for borderless collaboration and powered by deep craft expertise, serving as the production engine for the AI-driven marketing world.
• WPP is a trusted growth partner for leading brands, integrating media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel.
• WPP utilizes its agentic marketing platform, WPP Open, to help clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

• WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.