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About the Role

Anaplan is seeking a Customer Success Operations Manager, Sr. Manager to architect day-to-day operations and the future-state operating model for the AMER region. This role acts as a trusted advisor and primary Go-To-Market Field Operations partner to Customer Success leadership, enabling the post-sales team to achieve revenue goals, transition from reactive to proactive operations, and drive transformative change.

Responsibilities

Architect and implement AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
Partner with AMER post-sales leadership to develop and execute strategies for scaling operations and achieving churn and expand targets.
Act as a senior change agent, identifying optimization opportunities and championing new tools, technologies, and methodologies.
Lead complex, cross-functional projects bridging global strategy and local AMER execution.
Build and oversee intelligent early warning and action systems for the post-sales organization.
Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.
Deliver diagnostic insights directly into the daily workflows of Customer Success Business Partners and Renewal Managers.
Ensure data accuracy and integrity within CRM and related systems.
Own the operational rhythm and pipeline performance management for AMER.
Monitor and analyze post-sales pipeline metrics, including renewal conversion rates and health scores.
Drive post-sales forecasting for the region, leveraging predictive analytics and pipeline data.
Identify systemic risks to achieving post-sales goals and develop mitigation workflows.
Foster strong relationships with cross-functional teams (Sales, Product, GTM Analytics, GTM Tech, and Enablement).
Serve as the Intelligence & Operations thought leader for the AMER region, providing actionable insights and data-backed recommendations to executive leadership.

Requirements

8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles.
Experience in a fast-paced, hyper-growth B2B SaaS company is strongly preferred.
Proven experience designing and building scalable processes.
Expertise in using data to diagnose the root cause of business problems.
Exceptional ability to act as a trusted advisor to VP and SVP-level leadership.
Proven, advanced skills in post-sales forecasting, pipeline management, customer health scoring, and go-to-market modeling.
Strong familiarity with enterprise automation platforms, CRM/CS platforms (e.g., Salesforce, Gainsight).
Deep understanding of how to leverage predictive analytics and modern AI concepts to drive scale.
Ability to plan, manage, and deliver multiple concurrent and complex work streams in a global matrix organization with aggressive timelines.
Must have GRIT: Guts, Reliability, Improvement, Teamwork.
Project management and team leadership experience are highly desirable.

Skills

Systems Thinking
Data Diagnosis
Executive Presence
Forecasting
Pipeline Management
Customer Health Scoring
Go-to-Market Modeling
Predictive Analytics
AI Concepts
Project Management
Team Leadership

Location

AMER

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$154,000—$209,000 USD

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through its leading AI-infused scenario planning and analysis platform.
Customers include Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.
Anaplan fosters a Winning Culture that champions diversity of thought, leadership, ambitious goals, and celebration of wins.
The company operates with principles of being strategy-led, values-based, and disciplined in execution.

Equal Opportunity

Anaplan believes attracting and retaining the best talent and fostering an inclusive culture strengthens its business.
DEIB improves the workforce, enhances trust with partners and customers, and drives business success.
Anaplan is committed to a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Anaplan hires individuals for who they are and encourages them to bring their authentic selves to work.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and privileges of employment.