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About the Role

Provide professional, proactive, and confidential support to the Managing Director – The Americas, Senior Manager – Operations & Strategy, and the wider team. Liaise with internal and external stakeholders globally, becoming a trusted member of the executive team. This dynamic role requires a highly organized individual with a strong hospitality background and a flexible, hands-on approach, acting as a partner to senior leadership.

Responsibilities

Maintain and manage executive schedules, arranging internal and external meetings across different time zones.
Plan, research, and prepare documents in advance of meetings.
Organize and manage listening sessions and offsite meetings/conferences for the Americas team.
Support c-suite and company directors on projects relating to people and finance, tracking deliverables and driving projects from inception to completion.
Organize all domestic and international travel arrangements, including visa requirements.
Manage end-to-end expense submissions, including reviewing, approving, and ensuring timely reimbursement.
Review and approve PTO requests and manage relevant approvals and forms on behalf of the MD.
Build and maintain positive relationships with key internal stakeholders both locally and globally.
Support new openings and taskforce requirements as needed.
Work occasional weekends, public holidays, and offsite events.

Requirements

A proactive self-starter who anticipates needs and takes ownership without being prompted.
Strong written communication skills: articulate, concise, with excellent grammar and editing skills.
Ability to adapt tone and voice.
Highly organized with meticulous attention to detail.
Ability to manage multiple priorities with shifting deadlines.
Proactive, resourceful and able to work independently with sound judgement.
High emotional intelligence and tailor communication dependent on the situation.
Demonstrated project or event coordination experience.
Operates with absolute confidentiality, discretion, maturity and professionalism when handling sensitive information.
Calm under pressure; thrives in a fast-paced, ever-changing environment.
Proficient in Adobe, Microsoft Office (Excel, Word, PowerPoint), Zoom and other productivity tools.
Previous hospitality management experience is essential.
Ability to support offsite events in any capacity from line level to management.

Skills

Adobe
Microsoft Office (Excel, Word, PowerPoint)
Zoom
Micros POS
Project coordination
Event coordination
Stakeholder management
Written communication
Attention to detail
Time management
Confidentiality
Discretion
Professionalism
Emotional intelligence

Work Type

Full-time