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About the Role

This position is responsible for ensuring compliance with all company and Federal policies in the day-to-day operation of the station. The role requires strong communication, planning, and organizational skills to effectively manage station performance, employee development, and customer service.

Responsibilities

• Establish and maintain safety compliance for aircraft, customers, facilities, and employee working environments, addressing issues and providing corrective action.
• Ensure compliance with all Federal directives and security requirements, conducting audits for quality assurance.
• Manage station expenses and costs, maintaining an effective cost control program.
• Establish airport and local community relations, serving as a liaison with city officials, FAA, TSA, and fire departments.
• Coordinate airline vendor functions and act as a liaison for local contracts providing services to airlines.
• Evaluate performance and implement measures to review service provided to airlines.
• Ensure compliance with all station manuals and monitor for current revisions and availability.
• Ensure compliance with customer service, baggage handling, and departure dependability, monitoring and verifying quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interview, hiring, and workforce requirements.
• Coordinate and provide training, ensuring all employee training requirements are met.
• Provide feedback, research, and respond to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Perform other duties as assigned by Regional Manager.

Requirements

• Must pass a ten (10) year background check and pre-employment drug test.
• Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pond suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to perform the essential safely functions of the position.
• Requires three years of supervisory/management experience in the airline industry.
• Must receive initial/advanced CSA/GOA Services training required by the airline.
• Thorough working knowledge of the types of aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers.
• Must possess a valid Driver’s License.
• Must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies.
• Must obtain a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
• Must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.
• Must successfully pass a background investigation with fingerprint-based criminal records checks in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration.
• Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees.
• Must be able to work a variety of assigned shifts, including evenings and weekends.

Skills

• Communication skills
• Planning skills
• Organizational skills
• Customer service focus
• Integrity
• Professionalism
• Attention to detail
• Composure
• Stress management
• Adaptability
• Responsibility
• Persistence

Work Type

• Full-time

Experience Level

• Three years of supervisory/management experience in the airline industry

Education Level

• High School Diploma or Equivalent
• College preferred

Salary/Compensations

• Commensurate with experience