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About the Role

As a Front Office Agent / Receptionist, you will bring a high level of commitment, a focus on excellent service, and a passion for creating positive guest experiences to our dynamic Front Office team. You will be the first point of contact for guests, managing check-ins, check-outs, reservations, guest inquiries, and payments, while ensuring all aspects of the guest journey are exceptional.

Responsibilities

• Manage the lively lobby operations and serve as the primary point of contact for guests.
• Ensure smooth check-in and check-out processes, handle reservations, guest inquiries, phone calls, and process payments.
• Act as a guest superhero, ensuring all aspects of the guest journey and experience are delivered at the highest level.
• Provide recommendations on local attractions, restaurants, and events.
• Exhibit patience, empathy, and a welcoming personality to make guests feel comfortable.
• Proactively ensure guest satisfaction and the smooth operation of the Front Office department by coordinating and collaborating with other departments.

Requirements

• Experience in a similar position is advantageous, but not strictly required.
• Fluent German and English language skills.
• An eye for detail and creative problem-solving abilities.
• A 'doer' with a genuine hands-on mentality.
• Commitment to exceptional guest service and a passion for hospitality.
• Ability to find creative solutions and take responsibility for assigned tasks.
• Reliability and enjoyment of working in a demanding environment.
• Openness to digital tools and quick adaptation to new systems.
• Clear and effective communication skills.

Skills

• Guest Service
• Problem-Solving
• Communication
• Adaptability
• Teamwork

Location

• Germany

Work Type

• Full-time

Experience Level

• Entry-level
• Experienced

Benefits

• Team rates for you and your friends & family at all Radisson Hotels.
• 30% discount on all food and beverages at all Radisson Hotels.
• Free meals in the staff restaurant (monetary benefit is taxable).
• 500 EUR gross referral program bonus for each hire through your recommendation.
• Payment for each guest you win for our loyalty program.
• An overnight stay as a guest in your hotel, including dinner and breakfast with a companion of your choice within 4 to 6 months after your start date.
• Access to over 2000 online training courses in the in-house Radisson Academy.
• Diverse career opportunities worldwide in over 1400 hotels.
• Opportunity to gain experience in other hotels to broaden your horizons.

About the Company

• The Radisson Hotel Group is one of the world's largest hotel groups, with ten distinct hotel brands and over 1,400 hotels in operation and development in more than 95 countries.
• The group's overarching brand promise is Every Moment Matters – with the characteristic Yes I Can! service philosophy.
• We foster an inclusive and supportive culture where we collectively create unforgettable moments every day.
• Join a workplace that is inclusive, inspiring, and full of joy.
• We celebrate diversity, support each other, and create a strong sense of belonging through our Employee Resource Groups and Inclusion Initiatives.

Equal Opportunity

• Everyone is welcome in our hotel – regardless of age, gender, ethnic origin, religion or belief, disability, sexual orientation, or identity.
• We are actively committed to equal opportunities and an inclusive working environment.
• Applications from people with severe disabilities or those with equivalent status are expressly welcome.