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About the Role
The Field Service Technician is responsible for scheduled and remedial service on Small to Medium UPS, Power Distribution Units & Battery system products. This role requires establishing and maintaining excellent rapport with customers and colleagues, supporting products and services sold to the "Edge" market segment, including retail, financial, and municipal customers.
Responsibilities
- Perform service tasks as assigned per company policies and procedures.
- Work under direct supervision or independently based upon training completion.
- Render on-site and phone assistance to customers.
- Communicate with Technical Support on technical or procedural issues.
- Implement Field Change Notices per published guidelines.
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
- Operate in a safe manner in accordance with published safety guidelines.
- Maintain and operate company vehicle in accordance with local laws and company policy.
- Wear appropriate PPE as per company guidelines and in accordance with job duties.
- Adhere to work hours policy guidelines – “14 hours rule”.
- Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
- Complete accurate and timely administrative tasks (i.e. Time cards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines.
- Maintain individual inventory and perform cycle counts in accordance with company policy.
- Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies.
- Provide proper and adequate communication to internal and external customers.
- Provide estimated time of arrival to the customer where applicable.
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment.
- Strive to provide all customers a “first time fix” for their equipment.
- Maintain customer satisfaction rates per company guidelines.
- Attend Customer Meetings as required.
- Maximize productivity by combining service opportunities.
- Complete all technical and administrative work in an efficient and timely manner.
- Make technical and commercial decisions under pressure.
- Properly evaluate site and equipment for appropriate billing status.
- Maintain productive utilization rate per company guidelines.
- Perform inventory cycle counts per company guidelines.
- Adhere to company dress code and safety regulations.
- Meet or exceed on-site response time requirements for each customer.
- Understand and comply with company startup/escalation processes and procedures.
- Maintain proper and adequate level of internal communications.
Requirements
- ASEET or AMEET, or progress towards, is preferred.
- High School or Vocational School Diploma.
- 2-4 years military experience in a related technical field.
- 0-2 years of relevant industry experience.
- Communicate professionally and respectfully in both written and verbal forms.
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks.
- Collaborative with peers, customers, suppliers, and leadership.
- Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion.
- Make basic site evaluation skills to include: environmental temperature, and general operating conditions.
- Familiarity with electrical / electronic test equipment and fundamentals.
- Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks.
- Employ elementary fix/repair techniques based on directed supervision.
- Complete service tasks and return unit to full operating conditions based upon directed supervision.
- Summarize and report all work-related tasks performed in written and verbal form.
- Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.).
- Travel is required.
- Flexible schedules (weekends, evenings, and holidays).
- Valid driver’s license.
- Candidates are required to successfully pass a drug test prior to employment.
- Complete and pass a pre-employment background check and a motor vehicle records check.
- Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
- Frequently required to sit and climb or balance.
- Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
- Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities.
- Vertiv will only employ those who are legally authorized to work in the United States.
- This is not a position for which sponsorship will be provided.
- Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Skills
- Small to Medium UPS, Power Distribution Units & Battery system product service
- Customer service
- Technical support communication
- Field Change Notice implementation
- Safety procedures
- Vehicle operation and maintenance
- Personal Protective Equipment (PPE) usage
- Time management
- Administrative task completion
- Inventory management
- Company property maintenance
- Customer communication
- Maintenance documentation
- Customer satisfaction
- Productivity maximization
- Technical decision making
- Commercial decision making
- Site evaluation
- Electrical/electronic test equipment usage
- Technical documentation interpretation
- Repair techniques
- PC proficiency (Microsoft Office, Vertiv software)
Location
- NY locality
Work Type
- On-site
- Travel required
Experience Level
- 0-2 years of relevant industry experience
- 2-4 years military experience in a related technical field
Education Level
- ASEET or AMEET, or progress towards, is preferred
- High School or Vocational School Diploma
Salary/Compensations
- $58,915 to $73,669 per year
Benefits
- Medical
- Dental
- Vision
- Disability
- PTO
- Holiday pay
- 401k
- Merit increases
- Annual bonus
- Stock awards
- Profit sharing
- Allowances
- Travel expenses
- Car expenses
- Sales incentives
About the Company
- Vertiv offers the stability of a global leader in a growing industry and the opportunity of a startup.
- We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
- With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
- OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
- OUR STRATEGIC PRIORITIES: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
- OUR BEHAVIORS: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
Equal Opportunity
- Vertiv is an Equal Opportunity/Affirmative Action employer.
- We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
- If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.
- We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.