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About the Role

Our F&B Service Experts create memorable and unique guest experiences, going beyond just serving food and drinks. They take initiative to provide a wide range of services, from setting tables and communicating with the kitchen to interacting with guests and maintaining a clean work environment, ensuring every transaction is part of the overall experience.

Responsibilities

• Advocate for and maintain an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
• Maintain cleanliness in all areas of the discipline at all times and advocate this as best practice.
• Proactively learn new menu items, beverage items, and changes in service standards.
• Maintain up-to-date knowledge of company Food Safety Programs and all local, state, and federal regulations.
• Report maintenance issues immediately to appropriate personnel.
• Possess essential product (food & beverage), menu, operational, food hygiene, and service knowledge.
• Maintain a positive, supportive, and on-brand attitude, grooming standard, body language, and tone at all times.
• Attend monthly departmental meetings and 1:1s.
• Carry out other duties as required by the F&B Management team.

Requirements

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of overall hotel operations is essential.
• L2 Food Hygiene is preferred, and candidates should work towards achieving it if they do not hold a certification.

Skills

• Food & Beverage Service
• Customer Service
• Communication
• Interpersonal Skills
• Attention to Detail
• Food Safety
• Menu Knowledge
• Operational Knowledge
• Hygiene Standards

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ year experience

Education Level

• L2 Food Hygiene preferred

Salary/Compensations

• Competitive salary

Benefits

• Investment in personal development
• Array of perks and discounts
• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
• Pension scheme participation
• Life Assurance coverage
• Annual Performance Review pay adjustments
• Complimentary gym and spa access
• Free meals while at work
• Dry-cleaning service availability
• Complimentary enrolment in BenefitHub
• 20% discount at any of the St. Pancras outlets
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
• Travel ticket season loan
• Cycle to work scheme
• Employee Assistance Programme access
• Comprehensive Training and Development programme participation
• Awards and recognition celebrations

About the Company

• The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
• Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
• Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Equal Opportunity

• Marriott International is an equal opportunity employer.
• We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
• We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.