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About the Role

Support the Digital, Data and Service Design team to deliver digital projects, service design activity, and resident-facing digital platforms. This role involves supporting the planning, development, design, and testing of digital solutions, preparing project documentation, organizing meetings and workshops, assisting with user research and analysis, contributing to product design, and working with stakeholders on user-centered design practices. You will also be involved with content design by supporting colleagues with reviewing content to ensure it is clear, user-focused, and easy to understand.

Responsibilities

Support the planning, development, design, and testing of digital solutions.
Prepare project documentation.
Organize meetings and workshops.
Assist with user research and analysis.
Contribute to product design.
Work with stakeholders to assist with user-centered design practices.
Support colleagues with reviewing content to ensure it is clear, user-focused, and easy to understand.

Requirements

Understanding of user-centered design.
Motivated by how digital tools, evidence, and design approaches can improve services for residents and staff.
Experience working with websites and digital platforms such as content management systems (CMS).
Experience with services offered by the public sector.
Confident in coordinating small projects.
Familiar with activities that contribute to improvements to a platform, process, or user journey, including design, research, and administrative tasks.
Organized, flexible, and able to manage tasks with relatively short timescales.
Able to articulate ideas well in written and oral communications.
Able to build positive working relationships across services and disciplines.
Possess an innovative, inclusive, and problem-solving approach to work.

Skills

Digital service design
Content design
Project support
User-centered design
Digital tools
Website management
Content management systems (CMS)
Design
Research
Administrative tasks
Written communication
Oral communication

Location

Newham Dockside, London

Work Type

Permanent
Flexible working arrangements including offices in Dockside and working from home

Salary/Compensations

£41,133 - £43,680 per annum

Benefits

Flexible working arrangements including offices in Dockside and working from home
Generous pension allowance (with employer contributions of up to 8%)
Access to Newham Rewards employee benefits scheme
Employee Assistance Programme
Eye test and Flu vouchers

About the Company

Newham is a place full of potential, energy, and talent, known for being one of the youngest and most diverse boroughs in the UK.
72% of residents are from ethnically diverse communities, speaking over 220 languages.
The population of 351,000 is growing at a rate of 14%, the third highest in London.
The borough has experienced significant investment and growth.
The organization is working towards 'Building a Fairer Newham', focused on economic security, health, equality, and the environment.
The London Borough of Newham is located 5 miles east of London, well-positioned with access to major networks and public transport.
It has a young population, was a host borough for the 2012 Summer Olympics, and contains much of the Olympic Park.
The area features a thriving arts quarter, the University of East London, and a large Westfield shopping centre.

Equal Opportunity

We are committed to creating an inclusive, anti-racist environment for all.
Applications are considered on their merits regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults.
An appointment may be subject to a Disclosure and Barring Service (DBS) check if the role involves working with these groups.
We practice anonymised recruitment, ensuring all personal information is removed from uploaded documents.
Personal information collected may be shared with Cifas to prevent fraud and other dishonest conduct.