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About the Role

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

Responsibilities

Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.
Transaction Handling: Process a variety of customer transactions—deposits, withdrawals, loan payments, check cashing—with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.
Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

Requirements

High school diploma or equivalent.
Supervisory experience.
Strong customer service and cash-handling experience.
Excellent verbal communication and interpersonal skills in person, by phone, and via email.
Fluent in English; bilingual a plus
Access to reliable transportation
Strong organizational skills with the ability to manage multiple priorities.
Ability to work effectively in a collaborative team environment.
Willingness to participate in ongoing training and development.
Ability to lift 10–20 lbs., stand for extended periods.
Bachelor’s degree.
Previous banking or financial services experience.

Skills

Customer service
Cash handling
Verbal communication
Interpersonal skills
Organizational skills
Teamwork

Location

Onsite

Work Type

Full-time

Experience Level

Supervisory experience

Education Level

High school diploma or equivalent
Bachelor’s degree

Salary/Compensations

$19 - $21/hour

Benefits

Medical insurance
Dental insurance
Vision insurance
Health savings account with an annual employer contribution
401(k)-retirement plan with generous employer match
Paid time off
11 paid federal holidays
Training and professional development programs
Tuition reimbursement
Reduced fees and rates on certain loan products

About the Company

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

Equal Opportunity

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion; Recruitment, advertising or solicitation for employment; Treatment during employment; Rates of pay or other forms of compensation; Selection for training, including apprenticeship; Layoff or termination. It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.