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About the Role

This position requires an experienced professional with strong knowledge of Windows Client management in an enterprise environment, including Windows as a Service, Microsoft Configuration Manager, software/application packaging, Group Policy, and remote administration and troubleshooting. Creative and critical thinking skills are essential. The role involves making moderate enhancements to systems and processes, creating and maintaining technical documentation, and providing guidance and training to other employees.

Responsibilities

• Lifecycle management of Windows as a Service
• Windows Client OS configuration, testing, deployment, and issue tracking
• Software package development, testing, deployment, and issue tracking
• Maintaining enterprise level configuration and management of Windows Client OS
• Proactive discovery and remediation of potential issues within job area
• Interpret a customer’s description of a problem and determine possible solutions
• Educate and train support level staff in the use of established processes
• Coordinate with hardware and software vendors to troubleshoot problems as needed
• Create and maintain detailed documentation on processes and procedures for all systems within job area

Requirements

• Bachelor’s Degree and minimum 4 years of prior relevant experience.
• Graduate Degree and a minimum 2 years of prior related experience.
• In lieu of a degree, minimum of 8 years of prior related experience.

Skills

• Windows Client management
• Windows as a Service
• Microsoft Configuration Manager
• Software/application packaging
• Group Policy
• Remote administration and troubleshooting
• Creative and critical thinking skills
• Microsoft Active Directory Administration (GPO)
• Software/application packaging and deployment
• Scripting (preferably with Visual Basic and PowerShell)
• Microsoft Windows Client Administration
• Ability to create and maintain technical documentation
• Relevant vendor certifications (ITIL, CompTIA, Microsoft, etc.)
• Experience with Microsoft Government Tenants (GCC High)

Location

• Melbourne, FL
• Rochester, NY
• Salt Lake City, UT

Work Type

• On Site
• 9/80 schedule

Experience Level

• Minimum 4 years of prior relevant experience (with Bachelor's Degree)
• Minimum 2 years of prior related experience (with Graduate Degree)
• Minimum 8 years of prior related experience (without degree)

Education Level

• Bachelor's Degree
• Graduate Degree

Salary/Compensations

• $79,000-$147,000 (California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas)
• $69,000-$128,500 (Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont)

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays