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About the Role

We are looking for an experienced Product Manager to join our growing Commercial Product team, creating and improving customer-led features and journeys in renewable energy services. You'll strike the balance between customer needs and commercial outcomes, using data, competitor insight, and a strong sense of ROI to decide what's worth building. This role covers a full end-to-end experience with some external integrations on web and app.

Responsibilities

• Working directly with the engineering team and product design to keep existing services optimized and running to meet customer needs.
• Creating and executing epics and stories as part of product management for existing features as well as new ones, using AI tools to prototype concepts, accelerate discovery, and support day-to-day product work.
• Aligning and prioritizing new discovery and implementation workstreams by quarter, driven by ROI and alignment to the strategic product roadmap.
• Analyzing and providing value-driven customer and business solutions to existing problems and new features and functions, tracking success criteria after launch.
• Tracking competitor activity and market trends, feeding relevant insights into roadmap and strategy discussions.
• Managing relationships with external partners, working with them directly to align on shared goals and deliver successful outcomes.
• Working within agile methodologies using Atlassian suite of software and attending daily stand-ups, planning, and refinement with the development team.
• Assessing and communicating the impact of incidents and bugs, and owning the initial filtering of issues ensuring a quick and effective resolution with the engineering team.
• Digging into web funnel and product analytics directly to identify opportunity areas and the impact of changes.
• Assisting and working closely with the Senior Product Manager during the product discovery phase and supporting alignment against wider strategic planning.

Requirements

• Strong commercial mindset: able to prioritize based on ROI and impact, and make the case for trade-offs to stakeholders.
• Ability to keep an eye on the competitive landscape, tracking competitors and new technologies and using that insight to inform roadmap decisions.
• Comfortable using AI tools in day-to-day workflow for prototyping, accelerating discovery and research, or supporting analysis and documentation.
• Ability to get hands-on with data: querying databases directly or working closely with analytics to understand web funnel performance, drop-off points, and conversion, and provide rationale for workstreams and the 'why' behind prioritization.
• Confident managing partner relationships, working directly with external partners to align on goals and deliver good outcomes.
• Ability to connect business goals with customer outcomes and vice versa, covering end-to-end across web and app.
• Thrive working with ambiguity and change, adaptive to shifting business and customer priorities, managing multiple workstreams, working to deadlines, and adapting to change and pace.
• Comfortable working with platform, internal tooling, and API-based technologies that enable customer experiences across web and app channels.

Skills

• Product Management
• Customer Experience
• Renewable Energy Services
• Data Analysis
• Competitor Analysis
• Return on Investment (ROI)
• Prototyping
• AI Tools
• Agile Methodologies
• Atlassian Suite
• Web Funnel Analytics
• Product Analytics
• Partner Relationship Management

Location

• Chiswick, London

Work Type

• Hybrid

Experience Level

• Experienced

Salary/Compensations

• £46,600 - £70,00

Benefits

• Smart Working Charters
• Hybrid working
• Personalised learning & development budgets
• L&D buddies
• Internal learning platform
• Up to 10% performance bonus
• Annual Salary Reviews
• Commitment to being a real living wage provider
• Your birthday off
• 3 So Giving Days
• Enhanced family leave
• Perkbox (coaching or therapy)
• Free eye tests
• Flu vaccinations
• Additional wellbeing & savings benefits
• Menopause Policy
• Affinity Groups
• Bi-annual Value Awards
• Monthly events
• Charitable Fundraising

About the Company

• So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact. We live and breathe by our six core values: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Equal Opportunity

• As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.