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About the Role

As the local, on-property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales capacity. This role actively upsells each business opportunity to maximize revenue and achieve personal and team revenue goals.

Responsibilities

• Builds department revenue by adhering to sales strategy guidelines.
• Identifies revenue opportunities based on event profiles.
• Meets and exceeds individual revenue goals.
• Effectively manages customer budgets to maximize revenue and meet customer needs.
• Identifies opportunities to up-sell products and services.
• Exceeds company minimum standards with the sales process and acts as a mentor.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, and supply and demand.
• Builds and strengthens relationships with existing and new customers.
• Conducts customer site inspections.
• Excels at proactive selling and targets key accounts, markets, or segments.
• Proactively identifies, qualifies, and solicits new business.
• Focuses on accounts with larger potential sales revenue.
• Responds to incoming inquiries within their market segment within 4 hours.
• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.
• Accurately forecasts group sleeping rooms and revenue.
• Creates sales contracts as required.
• Assists in the financial management of the department by comprehending budgets.
• Ensures a high level of customer satisfaction and builds long-term customer relationships.
• Coordinates and communicates with customers regarding event details.
• Follows up with customers post-event.
• Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high-level service.
• Ensures products and services sold meet or exceed customer expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders and participates in corrective action plans.
• Emphasizes guest satisfaction during departmental meetings.
• Utilizes Delphi or other hotel systems to capture and manage customer information.
• Applies broad business knowledge and balances short- and long-term perspectives to generate strategies.
• Demonstrates commitment to operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions and commits to a course of action.
• Fosters a positive climate for work relationships and teams.
• Treats people fairly, with dignity and respect.
• Works to meet goals without disadvantaging other employees or groups.
• Demonstrates business ethics and personal integrity.
• Listens and responds to others, showing interest in their views.
• Ensures others have the accountability, authority, and resources necessary to drive for results.
• Adheres to all standards, policies, and procedures.
• Effectively uses sales resources and administrative/support staff.
• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.
• Proactively identifies and develops talent within the organization.
• Discusses problems immediately with others.
• Actively pursues self-development.
• Explains own rationale and thought processes to help employees improve skills.
• Actively pursues learning and self-development.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.

Requirements

• Must have 3+ years of progressive sales experience.
• Previous experience in the hospitality industry preferred.
• Experience selling luxury brands and experiential services preferred.
• Aggressive negotiating skills and creative selling abilities.
• Possesses software knowledge (Microsoft Office, etc.).
• Possesses systems knowledge (Delphi and Delphi Diagrams).
• Must be able to “Knock on doors” to get the business.
• Knows how to conduct research on the Internet.
• Weekly prospecting and soliciting goals.
• Uncovering new customers.
• Effective sales skills to up-sell products and services.
• Knowledge of menu planning, food presentation, and banquet and event service operations.
• Ability to manage guest room and meeting space inventories.
• Strong customer development and relationship management skills.
• Knowledge of overall hotel operations as they affect the department.
• Knowledge of AV products and services at both hotels.
• Knowledge of contract management and legalities.
• Financial management skills (e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling).
• Strong communication skills (verbal, listening, writing).
• Strong problem-solving skills.
• Strong customer and associate relation skills.
• Strong presentation and platform skills.
• Strong organization skills.
• Strong “Closing skills”.
• Strong “persuasion” skills.
• Ability to use standard software applications and hotel systems.
• Effective decision making skills.
• Frequent walking, standing, sitting, hearing, talking, smiling.
• Lifting, pushing and pulling of objects weighing up to ten (10) pounds.

Skills

• Sales
• Negotiating
• Customer Relationship Management
• Microsoft Office
• Delphi
• Internet Research
• Menu Planning
• Food Presentation
• Banquet Operations
• Event Service Operations
• Inventory Management
• Financial Management
• Communication
• Problem-Solving
• Presentation
• Organization
• Closing
• Persuasion
• Decision Making

Location

• Dallas, TX

Work Type

• Full-time

Experience Level

• 3+ years of progressive sales experience

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

About the Company

• Driftwood Hospitality Management's company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives.
• Driftwood Hospitality Management is renowned for its fully integrated approach to hospitality services — all with outstanding client service.
• The team is made up of the best talent in the hospitality industry.

Equal Opportunity

• Driftwood Hospitality Management is committed to a diverse and inclusive workplace.
• We are an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.