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About the Role
Cathay Investments is seeking a dedicated Customer Service Representative to join their Group Head Office in Croydon. This role is crucial for supporting UK commercial operations for the Lantor and Euroresins brands, acting as a key point of contact for customers and the sales team.
Responsibilities
- Take full ownership of incoming customer orders via phone and email, entering them accurately into Sage 200.
- Answer incoming calls and emails, providing updates on order status, lead times, and general inquiries with a friendly, professional approach.
- Assist the sales team by generating routine quotes and standard price confirmations for existing customers.
- Raise basic dispatch and shipping paperwork within the system to ensure smooth delivery schedules.
- Act as a helpful problem solver, addressing delivery delays or minor client account queries promptly and efficiently.
Requirements
- Excellent written and spoken English.
- Confident telephone manner.
- Genuine empathy for the customer.
- Pride in accuracy, especially when entering data, managing orders, and keeping system records up to date.
- Proficiency in Sage 200 is a strong advantage.
- Solid experience using standard office software (Outlook, Excel, Word).
- Reliable, approachable, and comfortable working in a supportive head-office environment.
Skills
- Customer Service
- Order Processing
- Sales Support
- Shipping Administration
- Issue Resolution
- Communication Skills
- Detail-Oriented
- System Savvy
- Team Player
Location
- Croydon (Head Office)
Work Type
- Fully Office Based
- Full-time
Experience Level
- Entry Level (training provided)
Salary/Compensations
- £26,000 – £28,000 per annum + Future Commission Opportunities
Benefits
- Career Development opportunities
- Product and business training
- Potential to progress into account management or sales roles
About the Company
- Cathay Investments is a diverse and growing global group.