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About the Role

As an Assistant Manager, Trade Finance Transaction Services, you will be responsible for smooth execution of the day-to-day activities for the Receivables Finance Operations team. This role requires a high degree of understanding in Trade operations, International Chamber of Commerce (ICC) published rules, Internal Controls, international sanctions, and Financial Crime Risks. You will also monitor workflow management tools and facilitate optimal resource planning to ensure superior customer service.

Responsibilities

Process funding and remittance allocation transactions and apply all compliance controls
Reconcile client ledgers and monitor overdues
Sample and validate transactions to ensure that the receivables are valid considering all compliance – AML and Sanctions guidelines
Deliver excellent customer service and provide top quality trade services/solutions to customers
Ensure that the customer is at the heart of everything we do by driving a customer centric culture
Monitor service quality standards and set benchmarks for high performance
Monitor operational performance based on key metrics like Service Level Agreements, quality, operational losses and take appropriate action and escalating where appropriate
Proactively identify problems and effectively work to resolve them sharing best practices with other Trade and Receivable Finance teams

Requirements

Knowledge of accounting and cash flow
Advanced knowledge of Microsoft Excel including lookups and macros
Strong interpersonal and communication skills
Customer service oriented
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment
Previous experience with trade finance products, operations, trade cycle and International Chamber of Commerce (ICC) rules and regulations is strongly preferred
Post-secondary education in business or related field
Certified Trade Finance Professional (CTFP), Certified Documentary Credit Specialist (CDCS) or other relevant professional designation
Good understanding of operational risk related to the underlying trade transactions
Knowledge of AML and sanction risk related to trade finance transactions

Skills

Documentary Collections
Documentary Credit
Letter of Credits
Letters of Guarantee
Loan Administration
Loan Operations
Operational Risks
Trade Finance Products
Trade Operations

Location

Toronto, Canada

Work Type

Full time

Education Level

Post-secondary education in business or related field
Certified Trade Finance Professional (CTFP)
Certified Documentary Credit Specialist (CDCS)

Benefits

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.