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About the Role

Join Pivot as a Customer Operations Manager to lead the implementation of our AI operating system for procurement for Enterprise customers. You will leverage structured problem-solving, stakeholder management, and AI-enabled delivery to accelerate time-to-value for clients.

Responsibilities

• Partner with the Sales team during the pre-sales phase on implementation scope and timeline questions.
• Capture new Enterprise client needs and data to design bespoke configurations.
• Own end-to-end delivery of Pivot’s implementation.
• Configure Pivot platform based on clients context and setup all the required integrations.
• Structure complex business problems into tailored and scalable solutions.
• Lead executive workshops with Procurement and Finance Directors.
• Coordinate cross-functional teams (Tech, Product, CSM) on integrations and custom workflows.
• Conduct onboarding sessions and comprehensive training for users.
• Act as the voice of our customers within the company, leveraging insights to steer the development of new features and product improvements.
• Innovate and refine scalable operations processes and documentation that grow with our client base.

Requirements

• Master’s Degree in Business or Engineering.
• 6/8 years of experience in project management within a scale-up or consulting firm.
• Experience in deploying SaaS solutions for Enterprise clients (5,000+ employees) with complex, tailored configurations.
• Excellent communication & presentation skills.
• Strong client-facing & project management skills.
• Proactive, able to prioritise, and willing to thrive in a rapidly growing startup environment.
• Strong passion for ensuring customer success, with a keen focus on quickly delivering and maintaining exceptional standards.
• Pays close attention to details, an excellent listener, and a valuable team member.
• Builds trusted relationships with a deep sense of empathy and dedication.
• Able to adapt to a rapidly changing product and respond strategically to customer needs.
• Native English speaker.

Skills

• Project management
• Stakeholder management
• AI-enabled delivery
• SaaS solutions deployment
• Communication
• Presentation
• Client-facing
• Problem-solving
• Team collaboration
• Adaptability
• AI tools familiarity (nice to have)
• No-code platforms familiarity (nice to have)

Location

• London

Work Type

• Remote (2 days per week)

Experience Level

• 6/8 years of experience in project management

Education Level

• Master’s Degree in Business or Engineering

Salary/Compensations

• Competitive salary package plus equity (ESOP)

Benefits

• Pension plan
• Private medical insurance
• 25 days of annual leave + 8 public holidays
• Enhanced sick leave
• 2 days of remote work per week
• The richness of a multicultural and international team
• A unique chance to grow with a fast-scaling innovator

About the Company

• Pivot is building the AI operating system for procurement, designed to automate manual tasks and empower procurement teams to focus on strategic initiatives.
• Founded mid-2023 by former C-levels from fintech unicorns and experienced engineers.
• Raised $40M in Series B, totaling $70M in funding from tier-1 investors.
• A team of 70 operating across 25+ countries.
• Trusted by enterprise leaders like DoorDash, Lemonade, Wolt, and Flix.