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About the Role
Join our Patient Access team at The Lister Hospital outpatients sites. This role is vital in providing administrative services to facilitate a seamless patient pathway and deliver a 5-star patient experience with a high level of customer care.
Responsibilities
- Greet patients and visitors with a friendly and professional demeanour.
- Engage with patients throughout their journey, addressing queries and providing clear communication.
- Respond promptly to patient or third-party requests with empathy and understanding.
- Maintain accurate and up-to-date information on the hospital database.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant Patient documents are signed and scanned to the patient accounts.
- Manage patient waiting areas to ensure smooth operation of the Patient Access Service.
- Coordinate and facilitate all patient bookings.
Requirements
- Previous Administrative experience in a client/customer-facing role.
- Strong interpersonal and communication skills.
- Positive attitude.
- Ability to empathise with patients and visitors.
- Excellent customer care skills.
- Ability to remain calm and professional under pressure.
- Ability to manage multiple tasks.
Skills
- Interpersonal skills
- Communication skills
- Customer service
- Empathy
- Calmness under pressure
- Multitasking
Location
- London
Work Type
- Part-time
- Permanent contract
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service
- Option to buy or sell leave
- Private Healthcare Insurance
- Private pension contribution
- Season Ticket Loan
- Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities
- Comprehensive range of flexible health, protection and lifestyle benefits
- Discounts with over 800 major retailers
About the Company
- HCA UK is one of the largest providers of privately funded healthcare in the UK.
- We have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
- We offer unrivalled opportunities for career progression.
- We prioritise both your mental and physical wellbeing.
- Our mission is to be committed to the care and improvement of human life.
- We believe exceptional care starts with our people.
- We celebrate unique perspectives and different experiences.
- Our core values are: Unique and Individual, Kindness and compassion, Honesty, integrity and fairness, Loyalty, respect and dignity.
Equal Opportunity
- As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.