Responsibilities
- Coordinate and manage customer orders throughout the entire order processing cycle for international and DACH customers.
- Create and maintain orders, contracts, and sales-related documents in the ERP system, adhering to company policies.
- Monitor contract, delivery, and milestone deadlines to ensure timely order fulfillment.
- Collaborate closely with Sales, Production, Logistics, Shipping, Finance, and Controlling to ensure smooth operations.
- Prepare, coordinate, and manage shipping and export documents, including invoices, certificates of origin, and insurance certificates.
- Support commercial processes by monitoring open receivables, processing letters of credit, and coordinating with customers and financial partners.
- Continuously optimize and develop processes, workflows, and documentation in Sales Support and Order Management.
Requirements
- Completed commercial or comparable vocational training, ideally with a focus on foreign trade, industry, or business administration.
- Several years of professional experience in order management, internal sales, customer service, or a comparable commercial function.
- Sound knowledge of order processing, contract management, and export management in an internationally active company.
- Proficient in ERP systems (e.g., SAP) and standard Microsoft Office applications.
- Strong organizational and coordination skills, with the ability to manage multiple tasks concurrently.
- High customer and service orientation combined with a structured, independent, and solution-oriented work approach.
- Very good German and good English language skills, both written and spoken, for professional communication with internal and external contacts nationally and internationally.
Skills
- ERP systems (e.g., SAP)
- Microsoft Office applications
- Order management
- Contract management
- Export management
- Sales Support
- Customer Service
Experience Level
- Several years of professional experience
Education Level
- Completed commercial or comparable vocational training
Salary/Compensations
- IG-Metall-Tarifvertrag
Benefits
- Payment according to IG-Metall collective agreement
- 35-hour week
- 30 days paid vacation per year
- JobRad (company bicycle program)
- Subsidized Deutschlandticket
- Company canteen
- Individual further training opportunities
