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About the Role

The GEA Heating & Refrigeration division focuses on sustainability and utilizes natural refrigerants. Their extensive product portfolio, built on decades of innovation, includes compressors, cooling systems, heat pumps, and controls, trusted by industry experts worldwide for high-quality, reliable, and efficient equipment.

Responsibilities

• Coordinate and manage customer orders throughout the entire order processing cycle for international and DACH customers.
• Create and maintain orders, contracts, and sales-related documents in the ERP system, adhering to company policies.
• Monitor contract, delivery, and milestone deadlines to ensure timely order fulfillment.
• Collaborate closely with Sales, Production, Logistics, Shipping, Finance, and Controlling for seamless operations.
• Prepare, coordinate, and manage shipping and export documents, including invoices, certificates of origin, and insurance certificates.
• Support commercial processes by monitoring outstanding receivables, processing letters of credit, and coordinating with customers and financial partners.
• Continuously optimize and develop processes, workflows, and documentation in Sales Support and Order Management.

Requirements

• Completed commercial or comparable vocational training, ideally with a focus on foreign trade, industry, or business administration.
• Several years of professional experience in order management, internal sales, customer service, or a comparable commercial function.
• Sound knowledge of order processing, contract management, and export management within an internationally active company.
• Proficient in using ERP systems (e.g., SAP) and standard Microsoft Office applications.
• Strong organizational and coordination skills, with the ability to manage multiple tasks concurrently.
• High customer and service orientation combined with a structured, independent, and solution-oriented approach.
• Very good German and good English language skills, both written and spoken, for professional communication with internal and external stakeholders in national and international contexts.

Skills

• ERP systems (e.g., SAP)
• Microsoft Office applications
• Order management
• Sales support
• Contract management
• Export management
• Customer service
• Commercial processes
• Process optimization

Location

• Berlin Reinickendorf

Work Type

• Full-time

Experience Level

• Multiple years of professional experience

Education Level

• Completed commercial or comparable vocational training

Salary/Compensations

• IG-Metall-Tarifvertrag

Benefits

• Payment according to IG Metall collective agreement
• 35-hour week
• 30 days paid vacation per year
• JobRad (company bicycle program)
• Subsidized Deutschlandticket
• Company canteen
• Individual further training opportunities

About the Company

• GEA Heating & Refrigeration focuses on sustainability, including the use of natural refrigerants.
• Their comprehensive portfolio is based on decades of innovation and leading expertise in industrial refrigeration and heat technology.
• Industry experts worldwide trust their products for high-quality, reliable, and efficient equipment for their processes and applications.