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About the Role

The Sr. Specialist, Product Analysis partners with Product Managers and stakeholders to document requirements, support configuration changes, execute testing, and maintain recruiting and onboarding products. This role identifies and implements continuous improvements to enhance product quality, usability, and operational efficiency, driving execution across configuration, testing, deployment, and training to deliver modern, integrated, and experience-led Talent Acquisition (TA) and onboarding capabilities.

Responsibilities

Document business requirements, user stories, workflows, and configuration needs in partnership with Product Managers and stakeholders
Support system configuration and low-/no-code changes within established product standards and governance
Execute test scripts, validate changes, and support release readiness and deployment activities
Provide day-to-day product support, troubleshoot issues, and coordinate resolution with partners
Maintain process documentation, release notes, and testing records
Identify opportunities for incremental product, process, and user experience improvements
Partner with HR, Talent Acquisition, onboarding operations, and technology teams to support effective delivery and adoption
Ensure documentation is accurate, up to date, accessible, and widely distributed, including release notes, test scripts, test results, sign-offs, decision logs, and related materials
Collaborate across HR, Talent Acquisition, onboarding operations, and technology teams to drive alignment and execution

Requirements

Experience in product/business analysis, HR/TA technology, or HR/TA operations, with the ability to translate strategy into execution
Proficiency with ATS/CRM platforms and low-/no-code tools, including system configuration
Strong analytical, documentation, testing, and release management capabilities
Ability to translate complex business needs into scalable technical and operational solutions
Ability to operate independently, navigate complex or ambiguous situations, and drive change and adoption
Strong collaboration and communication skills across cross-functional stakeholders
Experience with end-user training and/or pilot execution (preferred)

Skills

ATS/CRM platforms
Low-/no-code tools
System configuration
Workday
Phenom People
Analytical skills
Documentation skills
Testing capabilities
Release management capabilities
Collaboration skills
Communication skills

Location

Toronto, Canada

Work Type

Full-time

Experience Level

Senior Specialist

Salary/Compensations

$94,000 - $138,000 CAD

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We are helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.