Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, obsessed with the connected world and thrive in a high-traffic environment. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

Proactively engage with customers in a high-traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and the onboarding process.
Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems.
Review personal results, current promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide the best customer experience.
Partner with nearby store locations to properly onboard customers.
Perform skills practicing, knowledge sharing, store operations, and opening/closing procedures.
Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets.
Be passionate, friendly, and engaging with customers, connecting on a personal level and building rapport, trust, and loyalty.
Provide exceptional service and exceed customer expectations.
Proactively reach out to potential customers to drive sales activity.
Follow up with customers, capture referrals, manage 'Be Back' processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Requirements

High School Diploma/GED required.
6 months of customer service and/or sales experience, retail environment preferred.
Must be at least 18 years of age.
Legally authorized to work in the United States.

Skills

Customer Satisfaction
Team Building
Retail Sales
Digital tools proficiency
Effective communication
Solution-based selling
Customer relationship building
Problem-solving

Location

National Sales partner locations

Work Type

Full-time
Part-time

Experience Level

6 months of customer service and/or sales experience

Education Level

High School Diploma/GED

Salary/Compensations

$20.50 per hour base pay
$5.00 per hour training pay
Annualized incentive target of $18,000/year
Guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
We are the Un-carrier and believe in a jungle gym of possibilities for career growth.
We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.