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About the Role

We are seeking a highly organized and detail-oriented Support Analyst to support the operation and development of our in-house applications. This role focuses on improving efficiency by working directly with technology, legal, and business affairs teams, and expanding existing in-house applications. The position combines administration, application support, and quality assurance, with future opportunities in application testing, process improvement, requirements gathering, and product development. This role is ideal for individuals with back-office administration or data entry experience interested in legal technology, business analysis, or product delivery, or for junior paralegals, law graduates, or aspiring solicitors interested in legal operations and technology.

Responsibilities

Work directly with lawyers and business affairs teams to standardize global documentation.
Create standardized templates and workflows.
Review generated documents to ensure data has rendered correctly.
Identify missing, inconsistent, or unclear terms and raise them with the relevant lawyer.
Become a subject-matter expert in the day-to-day use of the application.
Support business users with training and guidance.
Identify application defects, errors, or unexpected system behavior.
Record issues clearly, including steps taken, data entered, expected outcome, and actual outcome, providing screenshots and example documents where required.
Escalate technical issues to the Product Owner, Developers, or Testers as appropriate.
Test system outputs, updates, and configuration changes before release.
Create and execute straightforward test scenarios.
Record defects and confirm whether fixes have been implemented successfully.
Support regression testing to ensure changes have not affected existing templates or functionality.
Identify recurring user-experience issues and suggest improvements.
Help document current processes and create simple user guidance.
Support the Product Owner in gathering information from legal stakeholders.
Assist with translating business or legal requirements into clear application rules.
Contribute to user stories, acceptance criteria, and testing scenarios as experience develops.
Participate in team meetings, including daily stand-ups, refinement sessions, and sprint planning as required.

Requirements

Strong attention to detail.
Experience entering, reviewing, or maintaining structured information.
Ability to follow detailed processes.
Strong written English and proofreading skills.
Confidence working with document-management systems.
Ability to identify inconsistencies, missing information, and obvious errors.
Good organizational skills and the ability to manage multiple requests.
Professional communication skills and confidence working with internal teams.
Willingness to learn unfamiliar legal, technical, and contractual terminology.
Ability to recognize when an issue requires escalation.
A law degree, legal qualification, or experience working in a legal environment.
Experience preparing legal documents or formal correspondence.
Experience using a case-management or document automation systems.
Experience with Jira, Confluence, or another issue-management platform.
Exposure to software testing or user acceptance testing.
An interest in legal technology, business analysis, product ownership, or application development.
Experience working in music, media, entertainment, publishing, or intellectual property.
Knowledge of more than one language.

Skills

Attention to detail
Data entry
Information review
Process adherence
Written English
Proofreading
Document management systems
Inconsistency identification
Organizational skills
Time management
Professional communication
Legal terminology
Technical terminology
Contractual terminology
Issue escalation
Legal qualifications
Legal document preparation
Formal correspondence preparation
Case-management systems
Document automation systems
Jira
Confluence
Issue-management platforms
Software testing
User acceptance testing
Legal technology
Business analysis
Product ownership
Application development
Spanish
Italian
French
Portuguese

Education Level

Law degree
Legal qualification

About the Company

Universal Music is the world's leading music company.
The company offers opportunities to grow and develop careers within a commercial and innovative business.
The company operates in an environment that demands change.

Equal Opportunity

Everyone is welcome to apply for our roles.
We are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
We recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.